Support Center

User Guide Available! The EncryptStick User Guide is now available. Download the Manual by clicking here!

Need Your License Activation Code(s)?

If you have bought an EncryptStick License and need your activation code, enter the email address you used on your order in the box below and we will email it to you.

Frequently Asked Questions

(Click on a support topic to view the Q and A.)

Q. Can I use my EncryptStick flash drive on Windows, Mac and Linux operating systems, and if so how?
A. Yes you can use one EncryptStick-activated flash drive on machines with different operating systems; to do so, make sure that all versions of the software are installed on your flash drive by downloading them from www.encryptstick.com/download.

Q. Can I encrypt a file on a flash drive from a Mac and then access it from a Windows PC?
A. Yes, and vice versa also, if you have both Windows and Mac versions of the program activated on the USB;

Q. What Operating Systems does EncryptStick support?
A. EncryptStick supports the Windows and Mac operating systems that are supported by their Vendors. Those are currently:
≈ For Windows PC: Vista, Windows 7, Windows 8 and windows 10; Microsoft has discontinued support for XP; we cannot guarantee resolution of problems associated with use of the XP operating systems;
≈ For Mac: OS x 10.7 (Lion), 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite) and 10.11 (El Capitan) (; Apple has ceased to support OS X 10.6 (Snow Leopard) and although we continue to support users of that OS, we cannot guarantee that all problems associated with the use of that version will be resolved;

Q. How can I tell which version of the software I am using
A. With the application running, click on “Help” on the Menu bar and then click “About”; your current version will be displayed;

Q. How do I get updates of EncryptStick software? Do I have to check for updates from time to time?
A. EncryptStick has an auto-update feature that checks for updates when you start the program, and before you login. To see if you are using the most recent version, from the Menu bar click on Help=>Check for Updates, and press the “Check for Updates Now” button. You will be told if there is an updated version available for download. From that same dialogue page, you can also set the frequency with which you want the application to check for updates.

Q. When there are updates available, do I have to purchase a new license?
A. Updates are free to download. You do not have to purchase a new license, our license never expires.

Q. I have an old version of EncryptStick. How do I update my old version 4.2 to the current version?
A. Please follow the steps below:

i) » Always backup all of the files on your USB drive to your computer
ii) » Run the old SW version and unencrypt the files, (right click on the file(s), click Save file(s) to…) saving them to your computer somewhere;
iii) » Delete the existing EncryptStick.exe file (Mac = encryptstick.app) from your flash drive
iv) » Delete the existing encryptstick vault file from the flash drive
v) » Reinstall the current version of the software from the website
vi) » The Setup Wizard will automatically run; select your USB flash drive then click “Next”
vii) » The wizard will complete and then click on “Finish”
viii) » The files saved on your computer can now be encrypted in the new EncryptStick vault;

Q. Do I have to install EncryptStick on my computer AND a flash drive?
A. We recommend that you install the software on both your computer and a flash drive; if you install it only on your computer, you lose the secure portability of the flash drive; if you install it to a flash drive only, some important and useful features are not available: such as file synchronization and mounting vaults as drive letters or favourite folders;

Q. Can I install your software on a flash drive, without it being installed on my computer?
A. Yes, you can; a “flash drive only” version is available on the download page at www.encryptstick.com/download; however, some elements of the program are installed on your “host” computer, which affect the configuration of your computer’s operating system (such as the Windows registry);

Q. Do I need to have a special USB flash drive to run your software?
A. No, almost any USB flash drive will work;  however, the newer flash drives with the 3.0 USB operating system generally run faster and/or more efficiently;

Q. Where do I download the EncryptStick software?
A. Please go to: http://encryptstick.com/download; on the page you will see radio buttons for Windows, Mac and Linux versions of EncryptStick; click on the button for the version you wish to download and install;

Q. I am having a problem downloading the software installer files. What should I do?
A. It is possible that for some reason the antivirus or security settings of your browser are preventing you from downloading the executable files; you can try adding our website to your list of trusted sites; with Mac machines, often downloads of executable files from unknown sources are blocked automatically in the preferences settings;

Q. Can I install a second and subsequent copies of EncryptStick (trial or full versions) on other USB flash drives, using the same host computer?
A. You can install the trial version on as many USB flash drives as you like; with a single license for the full version, however, you are limited to installing and activating EncryptStick on three (3) devices;

Q. What are the differences between EncryptStick on a PC and EncryptStick on a USB flash drive?

A. When you first set up EncryptStick, part of the software installs on your computer. Most people find it is faster and easier to start an application from their desktop. When you insert an EncryptStick-enabled USB Flash drive, and start EncryptStick from the computer desktop, it loads very quickly;

On startup from the desktop, the app will scan the USB flash drive and look for an EncryptStick vault; if it finds one, it will load that vault and prompt the user to enter their current password; also, if you start EncryptStick from your desktop, the computer will check the version of the application on the USB stick, and automatically update it, if the version on the host computer is more recent.

Q. The password I created on setup of my EncryptStick contains ASCII characters that appear on the standard keyboard, but not on the Virtual Keyboard; why are not all the special characters included in the VK?;
A. Some ASCII special characters were inadvertently left out of the virtual keyboard when it was built; the VK will be modified to include all standard keyboard characters in a future update;

Q. When I try to open the software, on login why do I get the message that I have entered a wrong password?
A. In most cases, people are unable to login because either the CAPS LOCK or the NUM LOCK button has been pressed, either when the password was created, or when login is attempted; you may find a solution by trying various combinations;

Q. I have forgotten my password and I am unable to login; what are my options?
A. First thing to try is the Caps lock key; sometimes upper case characters are inadvertently used in the password created on set up, or the CAPS lock is turned on by accident when trying to login; you may be able to resolve the problem by trying various combinations;

A. If you do not yet have important files in the vault, and can afford to lose what is currently stored, you can start over; delete the “vault” file on your USB drive, delete the “Settings” folder and start the application again; the program will ask you to create a new password and will create a new vault.

Q. I know I have entered the correct password, but when I try to login I receive an error message “Invalid Parent Path in Archive”; What do I do?
A. You may have to contact customer support by email to support@encryptstick.com; This error message is an indication that the vault index file has somehow become damaged or corrupted; if you have version 5.4.16 (or later) of the software installed, you can likely repair the file with the following steps:
i) Copy the vault file on the flash drive or hard drive and paste it to your desktop as a backup in case it is needed;
ii) With either Windows Explorer or Finder (for Mac) navigate to the directory folder that contains the encryptstick vault;
iii) Open the vault file folder and locate the file “index.dat”;
iv) Change the name of the file to “index2.dat”;
v)  Close Windows Explorer (or Finder);
vi) Run the program and log in with your password;
vii) If you are able to log in, you will see the vault (on the USB or computer) with an X;
viii) Right click on the vault icon; click =>Properties=>Repair vault

If these steps are successful in repairing the index file, you will now be able to access the files in the vault. If not, please contact customer support by email to “support@encryptstick.com” for assistance.

Q. How do I upgrade my EncryptStick from the Trial Version to the Full Version?
A. Please follow these steps:
1. Go to this page: https://www.encryptstick.com/download
2. Click on the BUY IT button and you will be directed to the Checkout page;
3. Complete the order and registration form and make your payment;
4. Download the Windows or Mac installer file here: https://www.encryptstick.com/download
5. When requested by the Install Wizard, copy and paste the 25-digit serial number that we emailed to you, into the box provided;
6. Installation of the software will be completed and the application will be launched;
7. Login, using the same password you created on setup of the Trial Version

Q. If I have ES installed on 3 devices and I need to replace a flash drive, do I have to buy a new license?
A. Yes, based on our current licensing agreement, the customer can use one (1) license to activate EncryptStick on a maximum of three (3) storage devices (any combination of computers and/or flash drives); we do not charge any other subscription or annual renewal fees, and we provide customer support and regular software updates free of charge;

Q. What are the licensing arrangements if I have multiple USB flash drives?
A. Currently you do need to purchase a license to activate the software on additional flash drives (when a license is fully used). We are currently reviewing our pricing, and our policy may be revised to allow for discounts on bulk license purchases made on a single order.

Q. Can I transfer my license to another USB flash drive?
A. No, once the license has been activated on a particular flash drive, this hardware device is registered (by its Hardware ID) as active in our system, and the license may not be transferred to a different USB flash drive. However, you can remove the software and vault files from any device, and re-install and re-activate that previously registered device at no charge.

Q. Is there any limit to the size or number of files that I can encrypt with one license?
A. The only limit is the space available on the media that you are encrypting the data or files on. An example is if you are writing to an external USB hard drive and there is 300 GB’s of free space, you can then encrypt up to 300 GB’s of data.

Q. Why should I encrypt my files or data?
A. Most people have personal information to store and protect: banking information, login accounts and passwords, tax returns, online transactions, credit card information, medical information, your thesis, homework, etc.; encrypting this information protects you from those who would steal your personal identity.

A. If you operate a business, you may well be in possession and control of the private information of customers, contractors, employees, in which case you are subject to one or more of a myriad of privacy laws that exist in many countries (EU Data Protective Directive, Sarbanes-Oxley, HIPAA, PIPA, BDSG) that require you to safeguard financial, health and other sensitive personal information:: Financial Statements, tax documents, business proposals or plans, banking records, building project plans and specs, intellectual property, IT infrastructure diagrams, employee training materials, accident reports, union grievances and more… the list is extensive.

Q. Will EncryptStick stop key loggers and phishers?
A. If the computer you are using has been infected with key logger, screen capture or phisher virus EncryptStick will not stop them from running. However, if you use EncryptStick’s Virtual Keyboard and Password Manager you can eliminate the risk of these viruses accessing and stealing your information.

Q. Is there any type of file that I can’t encrypt?
A. No. However, if you have used illegal characters in your filename (such as a “/”, the file should not encrypt; generally when a file does not encrypt, it is not due to a program error.

Q. Is there any limit to the size or number of files that I can encrypt?
A. The only limit is the space available on the media that you are encrypting the data or files on. An example is if you are writing to an external USB hard drive and there is 300 GB’s of free space, you can then encrypt up to 300 GB’s of data (minus the space used by the USB drive’s operating system.

A. You may encounter a problem encrypting files/folders larger than 4GB, due to the limitations imposed by the FAT32 file formatting system used by most manufacturers of USB flash drives. We are currently working on a technical solution to resolve this hardware limitation, however, you can reformat flash drives in most cases to use the exFAT file formatting system, which realistically does not have a file size limit for read/write on either Windows or Mac computers.

Q. Can I read and write files in my vault(s) from a remote location using a VPN connection?
A. Yes, as long as the VPN connection provides you with the same physical path as exists on the local machine.

Q. If an application makes use of two or more data file types simultaneously as part of its operating process, can EncryptStick allow that application to access these files on the fly?
A. To use a file in ANY particular application, EncryptStick needs to decrypt it temporarily; when you save and close the modified file, it will be automatically encrypted and returned to the vault;

Q. If I want to work with encrypted files “on the fly”, is a double left click on the file name, (which in turn uses Windows or OS X file associations to bring up the specified application) the only way to access files?
A. Yes, at present, this is the only way to access files directly from the vault and “on the fly”; (Note: the User Manual may not be up to date on this at the date of this comment)

Q. What happens if I lose my USB flash drive with my EncryptStick Vault on it?
A. First and foremost, your lost files are not accessible by anyone, and are safely and securely stored in the vault; just buy a new USB flash drive and then install and activate EncryptStick on that drive, using either your existing license (or a new one if your existing license is used up); then use the Restore Vault Data tool in the program Menu to recover the data from the last vault backup.

IMPORTANT: Proper backup procedures must be followed in order to be able to recover data; only data and files backed up can be recovered.

Q. What is a vault?
A. A vault is an encrypted folder that is created by EncryptStick and can only be viewed and accessed while running EncryptStick. A vault is used to hold/organize folders and files that are fully encrypted.

Q. Can I create a vault on my server?
A. Yes, you can create a vault on any writable media or device that you have access to from the computer you have the EncryptStick enabled USB flash drive attached to.

Q. Is there a limit to the number of vaults that I can create?
A. With the Free version of EncryptStick you can create maximum one extra vault on your PC or Mac in addition to the vault on your flash drive.
A. With the Full Version of EncryptStick there is no limit to the number of additional vaults you can create on your flash drive and your PC or Mac.

Q. How often should I backup my EncryptStick flash drive and data files?
A. We recommend that for best data protection, you should make a backup every time you add files/folders or make changes to files in your vaults;
A. It is VERY IMPORTANT to back up your flash drive vault data immediately after you change your password. Your password is linked to your vaults, and in case you have to restore data from a vault backup you will need to provide the password that was in effect at the time of the last backup; if you have never backed up the vault data, there is no way to restore any data if your current vault has become corrupted or the drive is lost or damaged beyond repair;

Q. Where are my backups located?
A. On Windows, the backups are located at: %AppData%\Encryptstick\
A. On Mac, the backups are located at either /Users/Library/Application Support/encryptstick/Backup or /Users/Documents/encryptstick/Backup, (depending on your OS X version);

Q. Having renamed an EncryptStick vault on the flash drive, is there any way of relating that renamed vault to the file name given to a vault backup?
A. Backups are done based on the hardware ID of the flash drive currently in use, and for Windows PC are located at: %AppData%\EncryptStick\. For security reasons, only the hardware ID of the USB drive is provided; the name of the vault is not revealed

EncryptStick 6.0 is a password protected, data security application, which is fully redesigned. Since the software uses a new and different encryption engine from version 5.4.x, you will need to temporarily move your data to your PC or Mac computer BEFORE downloading and installing version 6.0. After installing version 6.0, you will then migrate the files into the new EncryptStick version 6.0 vault. The data can be securely removed from the computer at that time.

Please complete the file migration and software upgrade, by following the steps below:
STEP 1 – Copy the data from EncryptStick 5.4.x to your computer as shown below:


1. Open EncryptStick 5.4.x and highlight the files you want to copy to the computer, right-click the files and select Save File(s) to…;
2. Choose a location to save the files and click “OK”;.

STEP 2 – Download and install EncryptStick 6.0
 



1. Delete Encrypt-Stick Vault
2. Delete encryptstick.app
3. Delete encryptstick.exe
4. Download and install EncryptStick 6.0

If you have lost your activation serial number, you can have it resent by entering your email address in text box below.

Step 3 – Open EncryptStick 6.0 and follow these steps to import the data you would like to encrypt
:

1. Click the Add files button on the Options Menu;
2. Browse to the temporary location, select the files you would like to import to the new vault and click Encrypt;.
3. You will see a message asking if you would like to completely remove the files from your computer. Choose Yes if you would like to securely erase the files or No if you would like the files to remain on the computer;
4. If you chose Yes a window will appear asking you to confirm if you want to permanently delete the files form your computer;
5. The files are now encrypted using EncryptStick 6.0;

Double click EncryptStick.exe to launch EncryptStick 6.0. You will see a file named “

EncryptStickVault“. This is where the encrypted database files are stored. DO NOT delete this file. Deleting this file will result in the loss of any data stored inside EncryptStick 6.0. 



You have now completed the migration and upgrade from EncryptStick 5.4.x to EncryptStick 6.0. As a final step, we strongly recommend that you back up your encrypted database to your computer.

See the link below for instructions on using the menu option for securely backing up your encrypted files.

Q. Is EncryptStick HIPAA compliant?
A. The Health Insurance Portability and Accountability Act (HIPAA) 1996, is an Act of the United States Congress that governs and regulates the collection, storage, use and destruction of individual identifiable health records. The Act mandates that certain protected health information (PHI) must be rendered “unusable, unreadable, or indecipherable” to unauthorized persons and that encryption for data ‘at-rest’ and ‘in -flight’ should be addressed.

HIPAA is administered by the U.S. Department of Health and Human Services. The DHHS does not certify public or private health care organizations, or their systems or processes, but establishes and enforces regulations and guidelines for the protection of individual identifiable healthcare data.

In the Payment Card Industry, the main concern of the Data Security Standards (DSS) is the possible breach of systems and loss of individual credit card data. Similarly, HIPPA’s most important mandate is the prevention of loss or the unintended use of individual health care data.

EncryptStick responds and conforms to the HIPAA guidelines, and the privacy laws generally, by providing data encryption functionality as a core practice in our software products. Currently this requires any protected health information contained within an EncryptStick deployment to be encrypted with industry standard encryption algorithms

EncryptStick is one of the best security controls available to protect information on a USB Flash Drive and properly used can effectively meet and exceed the data protection standards component of any HIPPAA compliance assessment . Please understand that HIPAA would still require you to report lost or stolen USB Flash Drives to the appropriate authority, even when they are encrypted. However, properly used, the data protection controls in EncrypStick will help you to mitigate the damages incurred in such situations. Further, the data backup and recovery facilities offered in most of our software can also help to prevent data loss .

Q. Is EncryptStick FIPS 140-2 Compliant?
A. Our software’s encryption engine employs AES Symmetric key algorithms. We use the OpenSSL FIPS library for all cryptographic functions in our software application. When the user enters a password, the password is converted to a binary key of the appropriate key size by calling a Key Derivation function (we use PBKDF2 with many rounds).
For a key size of 128-bits, the OpenSSL AES encryption function is called directly. For key sizes above 128 bits, the OpenSSL AES 128-bits function is called multiple times with a different part of the key. By calling the 128-bits function multiple times with a different part of the key, we mimic a larger key space.
Therefore, while our software’s encryption module has not been NIST validated in the lab, it is FIPS 140-2 compliant.

Q. I have a problem installing the software. What should I do?
A. If you are unable to download the executable files, it is possible that your antivirus software or the security settings of your computer’s browser are blocking the download.
Please go to: http://encryptstick.com/download. Scroll to the area below the button links and download the zipped file with the “flash drive version” installers instead.

Q. If I lose my EncryptStick flash drive, can I recover the data that was on it, or on the additional vaults I created on my computer?
A. There is a Lost Flash Drive Data Recovery Feature in the Software
In the event that you lose your Flash Drive you can only access the data in vaults on your PC/Mac if you:
1 Have made a backup of your vault (see below); Note: Only those files backed up can be recovered
2 Remember your password
3 Have purchased a full license for EncryptStick (you can purchase this after you lost your drive)
When you have inserted a new Flash Drive in the USB port, start the application from your computer and select the “lost drive recovery” function to install the software and recover the data from the backup location.

Vault Backup Procedure
To make a backup of your vault/key do the following:
1 Start EncryptStick and login
2 Click Options => Backup Vault Data
3 Select the existing backup location (default) or choose a folder where you want to save the vault
4 Click Save

Q. When I try to open the software, on login why do I get the message that I have entered a wrong password?
A. In most cases, people are unable to login because the CAP LOCK or the NUM LOCK button has been pressed either when the password was created, or when login is attempted; you may find a solution by trying various combinations.

Q. I have forgotten my password and I am unable to login; what are my options?
A. If you do not yet have important files in the vault, and can afford to lose what is currently stored, you can start over; delete the “vault” file on your USB drive, and start the application again; the program will ask you to create a new password and will create a new vault.

Q. If I need help with my Encrypt Stick where do I go?
A. You should visit our website at www.encryptstick.com and navigate to our support page. If you do not find the answer then create an on-line support ticket.

Q. Why am I having trouble encrypting large files?
A. You may encounter a problem encrypting files/folders larger than 4GB, due to the limitations imposed by the FAT32 file format inherent in most USB flash drives at the point of manufacture. We are currently working on a technical solution to resolve this hardware limitation.

Q. I have experienced a crash of EncryptStick while encrypting files?
A. Users have experienced an unexpected program interruption in certain circumstances while encrypting files. This appeared as an unpredictable result in older versions of the EncryptStick application (v. 5.4.11 and prior). Make sure you are using the most current version of the program, and if the problem still occurs, please contact support [support@encryptstick.com].

Q. What can I do to recover my vault contents if my flash drive is corrupted, and the software does not run properly?
A. You may need to contact EncryptStick Support for help, but one of the following steps may work:
i) If you have a recent backup of your flash drive data on your computer:
(a) Format the flash drive and reinstall the EncryptStick application;
(b) Follow the lost flash drive procedure during installation to recover the vault and contents;

ii) If you do not have a recent backup of the flash drive, and are unable to create a backup:
(a) Find the vault on your flash drive and copy the file to your desktop;
(b) Format the flash drive;
(c) Re-install the EncryptStick application;
(d) Rename the vault file on the flash drive;
(e) Copy the vault file from the Desktop to the flash drive

Q. I know I have entered the correct password, but when I try to login I receive an error message “Invalid Parent Path in Archive”; What do I do?
A. You may have to contact customer support by email to support@encryptstick.com; This error message is an indication that the vault index file has somehow become damaged or corrupted; if you have version 5.4.16 (or later) of the software installed, you can likely repair the file with the following steps:
i) Copy the vault file on the flash drive or hard drive and paste it to your desktop as a backup in case it is needed;
ii) With either Windows Explorer or Finder (for Mac) navigate to the directory folder that contains the encryptstick vault;
iii) Open the vault file folder and locate the file “index.dat”;
iv) Change the name of the file to “index2.dat”;
v)  Close Windows Explorer (or Finder);
vi) Run the program and log in with your password;
vii) If you are able to log in, you will see the vault (on the USB or computer) with an X;
viii) Right click on the vault icon; click =>Properties=>Repair vault

If these steps are successful in repairing the index file, you will now be able to access the files in the vault. If not, please contact customer support by email to “support@encryptstick.com” for assistance.

Q. How does “Synchronization” work in EncryptStick?
A. When you use the Synchronization feature on the Menu bar of the program, you are “syncing” an encrypted folder (in a “vault”) with a peer folder at some other location on your computer or network. This is a bi-directional process, and the “target” files to be synced in either folder are the older versions.

Q. How do I start to use Syncing?
A. Please follow the steps below:

i) » Open the vault and select the folder you want to sync across other devices
ii) » On the Menu bar click: TOOLS=>ADD SYNC PEER;
iii) » A window will open; navigate to the drive available and choose the folder you want to have as the sync peer; Make sure that neither your vault folder nor the peer folder are empty; Note: If you remove a file from the vault folder or the peer folder and subsequently perform a synchronization, you will be warned about the file being deleted, and be given a choice whether to delete it completely or not.
iv) » Click on “Select Folder”; the initial syncing will now be performed;
v) » Thereafter, you will be advised by a red overlay on the sync button on the Menu bar of the number of files that have been changed and need to be synced;

Q. How do I “unsync” a peer folder?
A. Follow these steps to remove a Syncing peer:

i) » select the vault icon or open the vault;
ii) » Right mouse click on the vault icon or in the open vault; click PROPERTIES=>SYNCHRONIZATION;
iii) » Click on the peer folder to be removed from the list of sync peers and click the minus key (-);
iv » On this open window, you can also click on the plus sign (+) to add peer folders;

Q: On the Menu Bar, what is “Versioning”?
A: Versioning is an advanced backup feature in EncryptStick; to activate Versioning it is necessary to make a first backup of the files in the vault on the flash drive or other external storage device, or the computer; files in any backed up vault are then available for versioning;

Q: How does Versioning work?
A: After Versioning is active, any file that is updated to a vault will have the previous version stored in a subfolder under a folder named .TRASHBIN on the subject drive; currently there are a maximum of 5 previous versions stored in separate subfolders;

Q: If space on my flash drive or computer is a problem, can Versioning be disabled, or can I remove older versions of files?
A: At present, Versioning cannot be disabled, however you can remove the older file versions from storage on a drive; for example, if you delete subfolder 5 from the .TRASHBIN folder, the oldest version of files will be removed from storage.

– EncryptStick 6.0 offers security, privacy and data management, with the following features and functions:
– Use a single license to install and activate the software on any combination of 3 computers and USB drives and other storage devices;
– Select your preferred encryption strength for new storage vault(s); (128, 256, 512-bits AES)
– Synchronize files and folders between a vault and any computer or other storage device;
– Keep up to 5 previous versions of files, for reference or recovery;
– Securely back up and restore vault data (and keep up to 5 backups);
– Mount and display vaults as Drive Letters in Windows, or as Favourites in Windows Explorer;
– Tool to repair a damaged vault folder;

END-USER LICENSE AGREEMENT FOR ENCRYPTSTICK™ SOFTWARE

Standard License

This is a legal agreement between you (the “Licensee”) and ENC Security Systems BV (NL) and its subsidiary, ENC Security Systems LLC (US), collectively (“Licensor” or “ENC”) covering your use of EncryptStick™ (the “Software”).  For the purposes of this Agreement the words “you” and “Licensee” are considered to be one and the same, synonymous, and interchangeable, without altering the contextual meaning of any phrase or the intent of the Agreement.

PLEASE READ CAREFULLY THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS SOFTWARE.  Unless you have a different license agreement in force with ENC, your use, distribution, or installation of this copy of EncryptStick is governed by this Agreement, and your downloading, installing and use of the software indicates your acceptance of the terms of this License Agreement.  This Agreement is in effect whether or not the software License is registered with ENC by Licensee.

If you do not agree to any of the terms of this License, then do not download, install, or use this copy of EncryptStick™software.

LICENSE GRANT

Subject to the terms of this Agreement, ENC hereby grants Licensee a single limited, non-sub-licensable, non-transferable, non-exclusive license to use the software that Licensee is about to download, install or otherwise access (“Software”)for Licensee’s own use in accordance with this Agreement and ENC’s Terms of Service.

A Single EncryptStick License entitles Licensee to download, install and use one copy of the Windows version, one copy of the Mac OS version, and one copy of the Linux supported version of EncryptStick on A MAXIMUM of any combination of three EncryptStick-enabled computing devices or storage devices.  The number of such devices that can be activated by a single license is subject to change at ENC’s sole discretion.  Any copy of the software installed on a USB drive may be operated from any USB-supported computer or workstation.

The Software, including any and all updates and upgrades, together with any supporting documentation are licensed, not sold, to Licensee. Licensee agrees that aspects of the licensed materials, including the specific design and structure of individual software, constitute trade secrets and/or copyrighted intellectual property of ENC. Licensee agrees not to disclose, provide, or otherwise make available such trade secrets or copyrighted material in any form to any third party without the prior written consent of ENC.

The Software is owned by ENC and is protected by copyright law and international treaty provisions. Therefore, you must treat the Software like any other copyrighted material. Paying the license fee allows Licensee the right to use the Software in the manner prescribed herein.

The Software and its related documentation are provided “AS IS” and without warranty of any kind and ENC expressly disclaims all other warranties, expressed or implied, including, but not limited to,the implied warranties of merchantability and fitness for a particular purpose. Under no circumstances shall ENC be liable for any incidental, special, or consequential damages that result from the use or inability to use the Software or related documentation, even if ENC has been advised of the possibility of such damages. In no event shall ENC’s liability exceed the license fee paid, if any.

LICENSE RESTRICTIONS

Licensee may not, directly or indirectly: (a) modify, translate, reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or the underlying ideas or algorithms of the Software, except to the extent applicable statutory law expressly prohibits such restrictions; (b) create derivative works based on the Software; (c) use the Software for performing comparisons or other “benchmarking” activities; (d) copy, rent, lease, distribute, or otherwise transfer rights to the Software; or (e) remove any proprietary notices or labels on the Software. If you violate any terms of the License granted, or the restrictions expressed herein, your right to use the Software is automatically revoked and you must then immediately destroy all copies of the Software in your possession.

THIRD PARTY SOFTWARE

The Software may contain or be delivered with certain third party software (“Third Party Software”) that is either Open Source or not licensed pursuant to the provisions set forth above, but is subject to Licensing by the developer/owner. The terms and conditions applicable to ENC’s licensing and use of any Third Party Software contained in the Software will be made available to Licensee upon request.

ENC will have no obligation whatsoever under this Agreement to support or maintain any such Third Party Software, nor will ENC have any liability under this Agreement, regardless of the nature of the claim or the nature of the claimed or alleged damages, including, without limitation, direct, indirect, incidental, consequential or punitive damages, for any claim arising from or related to Licensee’s use or distribution of the Third Party Software, and ENC disclaims any and all representations and warranties, express, implied or statutory, with respect to any and all such Third Party Software, including without limitation, any warranties of merchantability, fitness for a particular purpose, system integration, data accuracy, title, non-infringement, quiet enjoyment, and/or non-interference.  Licensee acknowledges and agrees that the foregoing disclaimers, limitations and exclusions of liability form an essential basis of the bargain between the parties, and that, absent such disclaimers, limitations and exclusions, the terms of this Agreement, including, without limitation, any economic terms, would be substantially different.

LIMITATION OF LIABILITY

UNDER NO LEGAL THEORY, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE, SHALL ENC OR ITS LICENSORS IF ANY BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, RELIANCE OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, COMPUTER FAILURE OR MALFUNCTION, OR DAMAGES RESULTING FROM USE. ENC’S LIABILITY FOR DAMAGES OF ANY NATURE OR KIND WHATSOEVER, ARISING OUT OF THIS AGREEMENT, SHALL BE LIMITED TO THE FEES PAID BY LICENSEE FOR USE OF THE SOFTWARE.

WARRANTY DISCLAIMER

ENC PROVIDES THE SOFTWARE FOR USE “AS IS” AND WITHOUT WARRANTY OF ANY KIND, AND HEREBY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, ACCURACY, RELIABILITY, QUIET ENJOYMENT, INTEGRATION, TITLE, NON-INTERFERENCE AND NON-INFRINGEMENT.  FURTHER, ENC DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS THAT THE SOFTWARE WILL BE FREE FROM ERROR OR BUGS OR THAT ITS USE WILL BE UNINTERRUPTED OR THAT THE SOFTWARE OR WRITTEN MATERIALS WILL BE CORRECT, ACCURATE, OR RELIABLE.   THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.  SHOULD THE SOFTWARE PROVE DEFECTIVE FOLLOWING LICENSE, LICENSEE (AND NOT ENC) ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR, EXCEPT AS MAY OTHERWISE BE PROVIDED BY ENC, A RESELLER, OR A SUPPORT PROVIDER.

The Software is owned by ENC and is protected by Canadian and United States copyright laws and international treaty provisions. Therefore, you must treat the Software like any other copyrighted material. Paying the license fee allows you the right to use one copy of the Software. You may not modify, adapt, translate, reverse engineer, or disassemble the Software. The Software is for personal use only. Resale of the Software, in any form, in whole or in part, is strictly prohibited. If you violate any part of this agreement, your right to use this Software terminates automatically and you must then destroy all copies of the Software in your possession.

SUPPORT

ENC will provide limited and timely support by email correspondence to assist customers with installing and operating the software.   ENC will also make available for download, without charge software updates, as they are prepared and released.

RETURN AND REFUND POLICY

ENC will refund the fee paid by Licensee, upon receipt of request for refund within fifteen (15) days from the date of purchase, provided that the Licensee’s user license has not been registered with ENC and the software has not been activated on a computer or storage device.   Refunds in other circumstances are at the sole discretion of ENC.

GOVERNMENT USE

If Licensee is part of an agency, department, or other entity of the United States Government (“Government”), the use, duplication, reproduction, release, modification, disclosure or transfer of the Software or any related documentation is restricted in accordance with the Federal Acquisition Regulation 12.212 for civilian agencies and the Defense Federal Acquisition Regulation Supplement 227.7202 for military agencies.  The Software and documentation is a “commercial item”, “commercial computer software” and “commercial computer software documentation” . The use of the Software and documentation is further restricted in accordance with the terms of this Agreement, or any modifications thereto.

RIGHTS RESERVED

All rights of any kind in EncryptStick which are not expressly granted in this License are entirely and exclusively reserved for and by ENC. Licensee may not release the results of any performance or functional evaluation of any ENC software to any third party without written approval of ENC for each such release. Licensee may not make access to EncryptStick available to others in connection with a service bureau, application service provider, or similar business. There are no third party beneficiaries of any promises, obligations or representations made by ENC herein.

ENFORCEMENT OF AGREEMENT

This agreement shall be governed by the laws of the State of Delaware, USA.  If, for any reason, a court of competent jurisdiction finds any provision of the Agreement or portion thereof, to be unenforceable, that provision of the Agreement shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties, and the remainder of this Agreement shall continue in full force and effect.

ENTIRE AGREEMENT

This Agreement is the complete agreement between ENC and Licensee, and supersedes all prior agreements, whether written or oral, with respect to the Software, and may be amended only in writing.  This Agreement is the complete statement of the Agreement between the parties on the subject matter, and merges and supersedes all other or prior understandings, purchase orders, agreements and arrangements.

ENC Security Systems LLC (ENC) Privacy Policy

As a company in the business of developing and marketing security software, we emphasize protection of our customers privacy. This document sets out our policies concerning the information we collect from our customers, and what we do with it.

What information do we gather from you?

We collect information from you when you fill out a product order form on our site, when you register a license for use of our software, when you create an account with us, or when you respond to a survey or to a request for feedback on your product experience.  We never gather any credit card data or other financial information, and you can visit and explore our site anonymously.

The personal information we keep is limited to: Name, e-mail address, phone number and physical location. In our product database we keep your EncryptStick license serial code and registration number, and the hardware ID of each storage device you activate.

ENC does not have access to your EncryptStick-enabled computers or storage devices. We do not keep the password you use to open the EncryptStick software program and access your encrypted data, and we are unable to help you retrieve a forgotten password.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

•  to improve customer support and service (your information helps us to effectively respond to your service requests and support needs);

• to update and maintain information required in our software license database;

• to improve both our product functionality and the content or layout of our website, based on the information and feedback we receive from you;

• on written request by email, we provide customers with their personal identification information and any personalized information maintained in our database, such as product license serial number. Customers can request correction of inaccurate contact information.

How do we protect your information?

We implement a variety of security measures to maintain the safety and integrity of your personal information, while stored in our server, and whenever you enter, submit or access your account. We offer the use of a secure server on login. All supplied login data is transmitted via Secure Socket Layer(SSL) technology and is stored in encrypted format in our database.

Do we use Cookies?

Cookies are small files that a site or its Service Provider transfers to your computer’s hard drive through your web browser, which enable the site to recognize your browser and capture and remember certain information. We use cookies to understand and store some of your browsing preferences, and compile aggregate data from site traffic and site interaction, so that we can offer better tools and site experiences to future visitors.

In addition, we may contract with third party service providers to help us better understand the visitors to our site. The use of this “cookie” information by these service providers is limited to helping us conduct and improve our business.

You have the option of changing the settings of your computer and browser to either warn you when a cookie is being sent, or turn off cookies completely. As with most websites, when cookies are turned off some parts of the website may not function normally.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information. This does not include trusted third parties who may assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep such information confidential. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other purposes.
If you feel that this site is not following its stated information and privacy policies, you may contact us at Keizergracht 784, 1017EC, Amsterdam, Netherlands. You can also send email to support@encryptstick.com..

Still Stuck after reading our Q&A?

If you need more help please email a detailed description of the problem to us: support@encryptstick.com. We will be pleased to help you and resolve any problem you are experiencing.

You will receive an initial email opening a support ticket.  An agent assigned to your ticket will respond within 24 hours.