支持中心

Userguide Available! The EncryptStick Userguide is now available for download. You can get it by clicking here!

Lost Your Activation Serial Number?

If you have purchased an EncryptStick License and have lost your activation serial number, you can have it resent by entering your email address in text box below.

Frequently Asked Questions

(Click on a support topic to reveal the Q and A.)

Q. Can I use EncryptStick on both Windows and Mac operating systems, and if so how?
A. Yes you use one flash drive to run both the Mac and Windows versions of the software. Simply click on “Download” from the main menu on encryptstick.com. At the bottom of the page click on the Windows version and save it to your USB flash drive, then click on the Mac version and also save it to the same USB flash drive.

Q. Can I encrypt a file on a Mac and then access it from a Windows PC?
A. Yes, and vice versa also;

Q. What Operating Systems does EncryptStick support?
A. EncryptStick supports the Windows and Mac operating systems that are supported by their Vendors. Those are currently:
≈ For Windows PC: Vista, Windows 7 and Windows 8; Microsoft has discontinued support for XP; we continue to support XP users, but cannot guarantee resolution of problems associated with use of the XP operating systems;
≈ For Mac: OS x 10.7 (Lion), 10.8 (Mountain Lion) and 10.9 (Mavericks); Apple has ceased to support OS X 10.6 (Snow Leopard) and although we continue to support users of that OS, we cannot guarantee that all problems associated with the use of that version will be resolved;

Q. How can I tell which version of the software I am using
A. With the application running, click on “Help” on the Menu bar and then click “About”; your current version will be displayed;

Q. How do I get updates of EncryptStick software? Do I have to check for updates from time to time?
A. Starting with Version 5.4.1, EncryptStick has an auto-update feature that checks for updates when you start the application, and before you login. To see if you are using the most recent version, from the Menu bar click on Help=>Check for Updates, and press the “Check for Updates Now” button. From this place you can also set the frequency with which the application will check for available updates.

Q. When there are updates available, do I have to purchase a new license?
A. Updates are free to download. You do not have to purchase a new license, our license never expires.

Q. I have a very old version of EncryptStick. How do I update my old version 4.2 to the current version?
A. Please follow the steps below:

i) » Always backup all of the files on your USB drive
ii) » Delete the current EncryptStick.exe file from your flash drive
iii) » Reinstall the software from the website
iv) » The Setup Wizard will automatically run choose your USB flash drive then click “Next”
v) » The wizard will complete and then click on “Finish”

Q. Do I have to install your software on a USB flash drive?
Yes, it is installed on, and operates from, the flash drive; the software also installs itself on the host computer (PC or Mac) during the installation process.

Q. Do I need to have a special USB flash drive to run your software?
A. No, any USB flash drive will work. However, the newer flash drives with the 3.0 USB operating system generally run faster.

Q. Where do I download the EncryptStick software?
A. Please go to: http://encryptstick.com/download to download the software. On the page you will see radio buttons for Windows, Mac and Linux versions of EncryptStick; click on the button for the version you wish to download and install;

Q. I am having a problem downloading the software. What do I do?
A. It is possible that for some reason the antivirus or security settings of your browser are preventing you from downloading the executable files. You can scroll to the bottom of the download page [http://encryptstick.com/download] and download the zipped versions instead.

Q. Can I install a second and subsequent copies of EncryptStick (trial or full versions) on other USB flash drives, using the same host computer?
A. You can install the trial version on as many USB flash drives as you like. However, a license for the full version is required for each USB drive.
Q. What the distinction is between EncryptStick on a PC and EncryptStick on a USB flash disk?

A. When you first setup EncryptStick, part of the software installs on your computer. Most people find it is faster and easier to start an application from their desktop. When you insert an EncryptStick-enabled USB Flash drive, and start EncryptStick from the computer desktop, it will load very quickly.

On startup from the desktop, the app will scan the USB flash drive and look for an EncryptStick vault. If it finds one, it will load that vault and prompt the user to enter their current password. Also, if you start EncryptStick from your desktop, the computer will check the version of the application on the USB stick, and automatically update it, if the version on the host computer is more recent.

Q. The password I created on setup of my EncryptStick contains ASCII characters that appear on the standard keyboard, but not on the Virtual Keyboard; why are not all the special characters included in the VK?;
A. Some ASCII special characters were inadvertently left out of the virtual keyboard when it was built; the VK will be modified to include all standard keyboard characters in a future update;

Q. When I try to open the software, on login why do I get the message that I have entered a wrong password?
A. In most cases, people are unable to login because the CAP LOCK or the NUM LOCK button has been pressed either when the password was created, or when login is attempted; you may find a solution by trying various combinations.

Q. I have forgotten my password and I am unable to login; what are my options?
A. First thing to try is the Cap lock key; sometimes uppercase characters are inadvertently used in the password created on setup, or the CAP lock is turned on by accident when trying to login. You may be able to resolve the problem by trying various combinations.

A. If you do not yet have important files in the vault, and can afford to lose what is currently stored, you can start over; delete the “vault” file on your USB drive, and start the application again; the program will ask you to create a new password and will create a new vault.

Q. How do I upgrade my EncryptStick from the Trial Version to the Full Version?
A. Please follow these steps:
1. Go to this page: https://www.encryptstick.com/download
2. Click on the BUY IT button and you will be directed to the Checkout page;
3. Complete the order and registration form and make your payment;
4. Download the Windows or Mac installer file here: https://www.encryptstick.com/download
5. When requested by the Install Wizard, copy and paste the 25-digit serial number that we emailed to you, into the box provided;
6. Installation of the software will be completed and the application will be launched;
7. Login, using the same password you created on setup of the Trial Version
Q. If I buy a new flash drive do I have to buy a new license?
A. Yes based on our license agreement, one license per USB flash drive; we do not charge any other subscription or renewal fees, and we provide regular updates free of charge;

Q. What if I have multiple USB flash drives?
A. Currently you do need to purchase a license for each flash drive you want to run the application on. We are currently reviewing our pricing, and our policy may be revised to provide discounts for the purchase of more than one license on a single order.

Q. Can I transfer my license to another USB flash drive?
A. No, once the license has been registered you may not transfer it to another USB flash drive.

Q. Is there any limit to the size or number of files that I can encrypt with one license?
A. The only limit is the space available on the media that you are encrypting the data or files on. An example is if you are writing to an external USB hard drive and there is 300 GB’s of free space, you can then encrypt up to 300 GB’s of data.

Q. Why should I encrypt my files or data?
A. Most people have personal information to store and protect: banking information, login accounts and passwords, tax returns, online transactions, credit card information, medical information, your thesis, homework, etc.; encrypting this information protects you from those who would steal your personal identity.

A. If you operate a business, you may be the custodian of private information of others, in which case you are subject to privacy laws (HIPPA, PIPA or PIPEDA) requiring you to safeguard your employees’, customers, or clients’ data: Financial Statements, business proposals, business plans, banking records, building project plans and specs, intellectual property, IT infrastructure diagrams, employee training materials, accident reports, union grievances and more… the list is extensive.

Q. Will EncryptStick stop key loggers and phishers?
A. If the computer you are using has been infected with key logger, screen capture or phisher virus EncryptStick will not stop them from running. However, if you use EncryptStick’s Virtual Keyboard and Password Manager you can eliminate the risk of these viruses accessing and stealing your information.

Q. Is there any type of file that I can’t encrypt?
A. No. However, if you have used illegal characters in your filename (such as a “/”, the file should not encrypt; generally when a file does not encrypt, it is not due to a program error.

Q. Is there any limit to the size or number of files that I can encrypt?
A. The only limit is the space available on the media that you are encrypting the data or files on. An example is if you are writing to an external USB hard drive and there is 300 GB’s of free space, you can then encrypt up to 300 GB’s of data.

A. You may encounter a problem encrypting files/folders larger than 4GB, due to the limitations imposed by the FAT32 file format inherent in most USB flash drives at the point of manufacture. We are currently working on a technical solution to resolve this hardware limitation.

Q. Can I access my encrypted data from a remote location using a VPN connection?
A. Yes, as long as the VPN connection provides you with the same physical path if you were on the local machine.

Q. If an application makes use of two or more data file types simultaneously as part of its operating process, can EncryptStick allow that application to access these files on the fly?
A. To use a file in ANY particular application, EncryptStick needs to decrypt it temporarily; when you save and close the modified file, it will be automatically encrypted and returned to the vault;

Q. If I want to work with encrypted files “on the fly”, is a double left click on the file name, (which in turn uses Windows or OSX file associations to bring up the specified application) the only way to access files?
A. Yes, at present, this is the only way to access files directly from the vault and “on the fly”; (Note: the User Manual may not be up to date on this at the date of this comment)

Q. What happens if I lose my USB flash drive with my EncryptStick Vault on it?
A. First and foremost, your lost files are not accessible by anyone, and are safely and securely stored in the vault; just purchase a new USB flash drive and then buy a new EncryptStick license for that new drive; then use our Lost Flash Drive Data Recovery tool during the installation of the SW to restore the data that was last backed up from your lost USB flash drive.
IMPORTANT: Proper backup procedures must be followed for the Lost Flash Drive Data Recovery tool to work effectively
Q. What is a vault?
A. A vault is an encrypted folder that is created by EncryptStick and can only be viewed and accessed while running EncryptStick. A vault is used to hold/organize folders and files that are fully encrypted.

Q. Can I create a vault on my server?
A. Yes, you can create a vault on any writable media or device that you have access to from the computer you have the EncryptStick enabled USB flash drive attached to.

Q. Is there a limit to the number of vaults that I can create?
A. With the Free version of EncryptStick you can create maximum one extra vault on your PC or Mac in addition to the vault on your flash drive.
A. With the Full Version of EncryptStick there is no limit to the number of additional vaults you can create on your flash drive and your PC or Mac.

Q. How often should I backup my EncryptStick flash drive and data files?
A. The more often you add files and folders or make changes to files in your vaults, the more regularly you should back up your flash drive.
A. It is VERY important to back up your flash drive vault data immediately after you change your password.

Q. Where are my backups located?
A. On Windows, the backups are located at: %AppData%\Encryptstick\
A. On Mac, the backups are located at:

Q. Having renamed an EncryptStick vault on the flash drive, is there any way of relating that renamed vault to the file name given to a vault backup?
A. Backups are done based on the hardware ID of the flash drive currently in use, and for Windows PC are located at: %AppData%\EncryptStick\. For security reasons, only the hardware ID of the USB drive is provided; the name of the vault is not revealed

EncryptStick 6.0 is a password protected, data security application, which is fully redesigned. Since the software uses a new and different encryption engine from version 5.4.x, you will need to temporarily move your data to your PC or Mac computer BEFORE downloading and installing version 6.0. After installing version 6.0, you will then migrate the files into the new EncryptStick version 6.0 vault. The data can be securely removed from the computer at that time.

Please complete the file migration and software upgrade, by following the steps below:
STEP 1 – Copy the data from EncryptStick 5.4.x to your computer as shown below:


1. Open EncryptStick 5.4.x and highlight the files you want to copy to the computer, right-click the files and select Save File(s) to…;
2. Choose a location to save the files and click “OK”;.

STEP 2 – Download and install EncryptStick 6.0
 



1. Delete Encrypt-Stick Vault
2. Delete encryptstick.app
3. Delete encryptstick.exe
4. Download and install EncryptStick 6.0

If you have lost your activation serial number, you can have it resent by entering your email address in text box below.

Step 3 – Open EncryptStick 6.0 and follow these steps to import the data you would like to encrypt
:

1. Click the Add files button on the Options Menu;
2. Browse to the temporary location, select the files you would like to import to the new vault and click Encrypt;.
3. You will see a message asking if you would like to completely remove the files from your computer. Choose Yes if you would like to securely erase the files or No if you would like the files to remain on the computer;
4. If you chose Yes a window will appear asking you to confirm if you want to permanently delete the files form your computer;
5. The files are now encrypted using EncryptStick 6.0;

Double click EncryptStick.exe to launch EncryptStick 6.0. You will see a file named “

EncryptStickVault“. This is where the encrypted database files are stored. DO NOT delete this file. Deleting this file will result in the loss of any data stored inside EncryptStick 6.0. 



You have now completed the migration and upgrade from EncryptStick 5.4.x to EncryptStick 6.0. As a final step, we strongly recommend that you back up your encrypted database to your computer.

See the link below for instructions on using the menu option for securely backing up your encrypted files.

Q. Is EncryptStick HIPAA compliant?
A. The Health Insurance Portability and Accountability Act (HIPAA) 1996, is an Act of the United States Congress that governs and regulates the collection, storage, use and destruction of individual identifiable health records. The Act mandates that certain protected health information (PHI) must be rendered “unusable, unreadable, or indecipherable” to unauthorized persons and that encryption for data ‘at-rest’ and ‘in -flight’ should be addressed.

HIPAA is administered by the U.S. Department of Health and Human Services. The DHHS does not certify public or private health care organizations, or their systems or processes, but establishes and enforces regulations and guidelines for the protection of individual identifiable healthcare data.

In the Payment Card Industry, the main concern of the Data Security Standards (DSS) is the possible breach of systems and loss of individual credit card data. Similarly, HIPPA’s most important mandate is the prevention of loss or the unintended use of individual health care data.

EncryptStick responds and conforms to the HIPAA guidelines, and the privacy laws generally, by providing data encryption functionality as a core practice in our software products. Currently this requires any protected health information contained within an EncryptStick deployment to be encrypted with industry standard encryption algorithms

EncryptStick is one of the best security controls available to protect information on a USB Flash Drive and properly used can effectively meet and exceed the data protection standards component of any HIPPAA compliance assessment . Please understand that HIPAA would still require you to report lost or stolen USB Flash Drives to the appropriate authority, even when they are encrypted. However, properly used, the data protection controls in EncrypStick will help you to mitigate the damages incurred in such situations. Further, the data backup and recovery facilities offered in most of our software can also help to prevent data loss .

Q. I have a problem installing the software. What should I do?
A. If you are unable to download the executable files, it is possible that your antivirus software or the security settings of your computer’s browser are blocking the download.
Please go to: http://encryptstick.com/download. Scroll to the bottom of the page and download the zipped versions instead.

Q. If I lose my EncryptStick flash drive, can I recover the data that was on it, or on the additional vaults I created on my computer?
A. There is a Lost Flash Drive Data Recovery Feature in the Software
In the event that you lose your Flash Drive you can only access the data in vaults on your PC/Mac if you:
1 Have made a backup of your vault (see below); Note: Only those files backed up can be recovered
2 Remember your password
3 Have purchased a full license for EncryptStick (you can purchase this after you lost your drive)
When you have inserted a new Flash Drive in the USB port, start the application from your computer and select the “lost drive recovery” function to install the software and recover the data from the backup location.

Vault Backup Procedure
To make a backup of your vault/key do the following:
1 Start EncryptStick and login
2 Click Options => Backup Vault Data
3 Select the existing backup location (default) or choose a folder where you want to save the vault
4 Click Save

Q. When I try to open the software, on login why do I get the message that I have entered a wrong password?
A. In most cases, people are unable to login because the CAP LOCK or the NUM LOCK button has been pressed either when the password was created, or when login is attempted; you may find a solution by trying various combinations.

Q. I have forgotten my password and I am unable to login; what are my options?
A. If you do not yet have important files in the vault, and can afford to lose what is currently stored, you can start over; delete the “vault” file on your USB drive, and start the application again; the program will ask you to create a new password and will create a new vault.

Q. If I need help with my Encrypt Stick where do I go?
A. You should visit our website at www.encryptstick.com and navigate to our support page. If you do not find the answer then create an on-line support ticket.

Q. Why am I having trouble encrypting large files?
A. You may encounter a problem encrypting files/folders larger than 4GB, due to the limitations imposed by the FAT32 file format inherent in most USB flash drives at the point of manufacture. We are currently working on a technical solution to resolve this hardware limitation.

Q. I have experienced a crash of EncryptStick while encrypting files?
A. Users have experienced an unexpected program interruption in certain circumstances while encrypting files. This appeared as an unpredictable result in older versions of the EncryptStick application (v. 5.4.11 and prior). Make sure you are using the most current version of the program, and if the problem still occurs, please contact support [support@encryptstick.com].

Q. What can I do to recover my vault contents if my flash drive is corrupted, and the software does not run properly?
A. You may need to contact EncryptStick Support for help, but one of the following steps may work:
i) If you have a recent backup of your flash drive data on your computer:
(a) Format the flash drive and reinstall the EncryptStick application;
(b) Follow the lost flash drive procedure during installation to recover the vault and contents;

ii) If you do not have a recent backup of the flash drive, and are unable to create a backup:
(a) Find the vault on your flash drive and copy the file to your desktop;
(b) Format the flash drive;
(c) Re-install the EncryptStick application;
(d) Rename the vault file on the flash drive;
(e) Copy the vault file from the Desktop to the flash drive

Still Stuck?

If you require any further assistance please contact us at support@encryptstick.com. We will be happy to help resolve any issues you are encountering.

Please allow up to 24 hours for a response.