Support Center

Userguide Available! The EncryptStick Userguide is now available for download. You can get it by clicking here!

Lost Your Activation Serial Number?

If you have purchased an EncryptStick License and have lost your activation serial number, you can have it resent by entering your email address in text box below.

Frequently Asked Questions

(Click on a support topic to view the Q and A.)

Q. Can I use my EncryptStick flash drive on Windows, Mac and Linux operating systems, and if so how?
A. Yes you can use one EncryptStick-activated flash drive on machines with different operating systems; to do so, make sure that all versions of the software are installed on your flash drive by downloading them from www.encryptstick.com/download.

Q. Can I encrypt a file on a flash drive from a Mac and then access it from a Windows PC?
A. Yes, and vice versa also, if you have both Windows and Mac versions of the program activated on the USB;

Q. What Operating Systems does EncryptStick support?
A. EncryptStick supports the Windows and Mac operating systems that are supported by their Vendors. Those are currently:
≈ For Windows PC: Vista, Windows 7, Windows 8 and windows 10; Microsoft has discontinued support for XP; we cannot guarantee resolution of problems associated with use of the XP operating systems;
≈ For Mac: OS x 10.7 (Lion), 10.8 (Mountain Lion), 10.9 (Mavericks), 10.10 (Yosemite) and 10.11 (El Capitan) (; Apple has ceased to support OS X 10.6 (Snow Leopard) and although we continue to support users of that OS, we cannot guarantee that all problems associated with the use of that version will be resolved;

Q. How can I tell which version of the software I am using
A. With the application running, click on “Help” on the Menu bar and then click “About”; your current version will be displayed;

Q. How do I get updates of EncryptStick software? Do I have to check for updates from time to time?
A. EncryptStick has an auto-update feature that checks for updates when you start the program, and before you login. To see if you are using the most recent version, from the Menu bar click on Help=>Check for Updates, and press the “Check for Updates Now” button. You will be told if there is an updated version available for download. From that same dialogue page, you can also set the frequency with which you want the application to check for updates.

Q. When there are updates available, do I have to purchase a new license?
A. Updates are free to download. You do not have to purchase a new license, our license never expires.

Q. I have an old version of EncryptStick. How do I update my old version 4.2 to the current version?
A. Please follow the steps below:

i) » Always backup all of the files on your USB drive to your computer
ii) » Run the old SW version and unencrypt the files, (right click on the file(s), click Save file(s) to…) saving them to your computer somewhere;
iii) » Delete the existing EncryptStick.exe file (Mac = encryptstick.app) from your flash drive
iv) » Delete the existing encryptstick vault file from the flash drive
v) » Reinstall the current version of the software from the website
vi) » The Setup Wizard will automatically run; select your USB flash drive then click “Next”
vii) » The wizard will complete and then click on “Finish”
viii) » The files saved on your computer can now be encrypted in the new EncryptStick vault;

Q. Do I have to install EncryptStick on my computer AND a flash drive?
A. We recommend that you install the software on both your computer and a flash drive; if you install it only on your computer, you lose the secure portability of the flash drive; if you install it to a flash drive only, some important and useful features are not available: such as file synchronization and mounting vaults as drive letters or favourite folders;

Q. Can I install your software on a flash drive, without it being installed on my computer?
A. Yes, you can; a “flash drive only” version is available on the download page at www.encryptstick.com/download; however, some elements of the program are installed on your “host” computer, which affect the configuration of your computer’s operating system (such as the Windows registry);

Q. Do I need to have a special USB flash drive to run your software?
A. No, almost any USB flash drive will work; however, the newer flash drives with the 3.0 USB operating system generally run faster and/or more efficiently;

Q. Where do I download the EncryptStick software?
A. Please go to: http://encryptstick.com/download; on the page you will see radio buttons for Windows, Mac and Linux versions of EncryptStick; click on the button for the version you wish to download and install;

Q. I am having a problem downloading the software installer files. What should I do?
A. It is possible that for some reason the antivirus or security settings of your browser are preventing you from downloading the executable files; you can try adding our website to your list of trusted sites; with Mac machines, often downloads of executable files from unknown sources are blocked automatically in the preferences settings;

Q. Can I install a second and subsequent copies of EncryptStick (trial or full versions) on other USB flash drives, using the same host computer?
A. You can install the trial version on as many USB flash drives as you like; with a single license for the full version, however, you are limited to installing and activating EncryptStick on three (3) devices;

Q. What are the differences between EncryptStick on a PC and EncryptStick on a USB flash drive?

A. When you first set up EncryptStick, part of the software installs on your computer. Most people find it is faster and easier to start an application from their desktop. When you insert an EncryptStick-enabled USB Flash drive, and start EncryptStick from the computer desktop, it loads very quickly;

On startup from the desktop, the app will scan the USB flash drive and look for an EncryptStick vault; if it finds one, it will load that vault and prompt the user to enter their current password; also, if you start EncryptStick from your desktop, the computer will check the version of the application on the USB stick, and automatically update it, if the version on the host computer is more recent.

Q. The password I created on setup of my EncryptStick contains ASCII characters that appear on the standard keyboard, but not on the Virtual Keyboard; why are not all the special characters included in the VK?;
A. Some ASCII special characters were inadvertently left out of the virtual keyboard when it was built; the VK will be modified to include all standard keyboard characters in a future update;

Q. When I try to open the software, on login why do I get the message that I have entered a wrong password?
A. In most cases, people are unable to login because either the CAPS LOCK or the NUM LOCK button has been pressed, either when the password was created, or when login is attempted; you may find a solution by trying various combinations;

Q. I have forgotten my password and I am unable to login; what are my options?
A. First thing to try is the Caps lock key; sometimes upper case characters are inadvertently used in the password created on set up, or the CAPS lock is turned on by accident when trying to login; you may be able to resolve the problem by trying various combinations;

A. If you do not yet have important files in the vault, and can afford to lose what is currently stored, you can start over; delete the “vault” file on your USB drive, delete the “Settings” folder and start the application again; the program will ask you to create a new password and will create a new vault.

Q. I know I have entered the correct password, but when I try to login I receive an error message “Invalid Parent Path in Archive”; What do I do?
A. You may have to contact customer support by email to support@encryptstick.com; This error message is an indication that the vault index file has somehow become damaged or corrupted; if you have version 5.4.16 (or later) of the software installed, you can likely repair the file with the following steps:
i) Copy the vault file on the flash drive or hard drive and paste it to your desktop as a backup in case it is needed;
ii) With either Windows Explorer or Finder (for Mac) navigate to the directory folder that contains the encryptstick vault;
iii) Open the vault file folder and locate the file “index.dat”;
iv) Change the name of the file to “index2.dat”;
v) Close Windows Explorer (or Finder);
vi) Run the program and log in with your password;
vii) If you are able to log in, you will see the vault (on the USB or computer) with an X;
viii) Right click on the vault icon; click =>Properties=>Repair vault

If these steps are successful in repairing the index file, you will now be able to access the files in the vault. If not, please contact customer support by email to “support@encryptstick.com” for assistance.

Q. How do I upgrade my EncryptStick from the Trial Version to the Full Version?
A. Please follow these steps:
1. Go to this page: https://www.encryptstick.com/download
2. Click on the BUY IT button and you will be directed to the Checkout page;
3. Complete the order and registration form and make your payment;
4. Download the Windows or Mac installer file here: https://www.encryptstick.com/download
5. When requested by the Install Wizard, copy and paste the 25-digit serial number that we emailed to you, into the box provided;
6. Installation of the software will be completed and the application will be launched;
7. Login, using the same password you created on setup of the Trial Version

Q. If I have ES installed on 3 devices and I need to replace a flash drive, do I have to buy a new license?
A. Yes, based on our current licensing agreement, the customer can use one (1) license to activate EncryptStick on a maximum of three (3) storage devices (any combination of computers and/or flash drives); we do not charge any other subscription or annual renewal fees, and we provide customer support and regular software updates free of charge;

Q. What are the licensing arrangements if I have multiple USB flash drives?
A. Currently you do need to purchase a license to activate the software on additional flash drives (when a license is fully used). We are currently reviewing our pricing, and our policy may be revised to allow for discounts on bulk license purchases made on a single order.

Q. Can I transfer my license to another USB flash drive?
A. No, once the license has been activated on a particular flash drive, this hardware device is registered (by its Hardware ID) as active in our system, and the license may not be transferred to a different USB flash drive. However, you can remove the software and vault files from any device, and re-install and re-activate that previously registered device at no charge.

Q. Is there any limit to the size or number of files that I can encrypt with one license?
A. The only limit is the space available on the media that you are encrypting the data or files on. An example is if you are writing to an external USB hard drive and there is 300 GB’s of free space, you can then encrypt up to 300 GB’s of data.

Q. Why should I encrypt my files or data?
A. Most people have personal information to store and protect: banking information, login accounts and passwords, tax returns, online transactions, credit card information, medical information, your thesis, homework, etc.; encrypting this information protects you from those who would steal your personal identity.

A. If you operate a business, you may well be in possession and control of the private information of customers, contractors, employees, in which case you are subject to one or more of a myriad of privacy laws that exist in many countries (EU Data Protective Directive, Sarbanes-Oxley, HIPAA, PIPA, BDSG) that require you to safeguard financial, health and other sensitive personal information:: Financial Statements, tax documents, business proposals or plans, banking records, building project plans and specs, intellectual property, IT infrastructure diagrams, employee training materials, accident reports, union grievances and more… the list is extensive.

Q. Will EncryptStick stop key loggers and phishers?
A. If the computer you are using has been infected with key logger, screen capture or phisher virus EncryptStick will not stop them from running. However, if you use EncryptStick’s Virtual Keyboard and Password Manager you can eliminate the risk of these viruses accessing and stealing your information.

Q. Is there any type of file that I can’t encrypt?
A. No. However, if you have used illegal characters in your filename (such as a “/”, the file should not encrypt; generally when a file does not encrypt, it is not due to a program error.

Q. Is there any limit to the size or number of files that I can encrypt?
A. The only limit is the space available on the media that you are encrypting the data or files on. An example is if you are writing to an external USB hard drive and there is 300 GB’s of free space, you can then encrypt up to 300 GB’s of data (minus the space used by the USB drive’s operating system.

A. You may encounter a problem encrypting files/folders larger than 4GB, due to the limitations imposed by the FAT32 file formatting system used by most manufacturers of USB flash drives. We are currently working on a technical solution to resolve this hardware limitation, however, you can reformat flash drives in most cases to use the exFAT file formatting system, which realistically does not have a file size limit for read/write on either Windows or Mac computers.

Q. Can I read and write files in my vault(s) from a remote location using a VPN connection?
A. Yes, as long as the VPN connection provides you with the same physical path as exists on the local machine.

Q. If an application makes use of two or more data file types simultaneously as part of its operating process, can EncryptStick allow that application to access these files on the fly?
A. To use a file in ANY particular application, EncryptStick needs to decrypt it temporarily; when you save and close the modified file, it will be automatically encrypted and returned to the vault;

Q. If I want to work with encrypted files “on the fly”, is a double left click on the file name, (which in turn uses Windows or OS X file associations to bring up the specified application) the only way to access files?
A. Yes, at present, this is the only way to access files directly from the vault and “on the fly”; (Note: the User Manual may not be up to date on this at the date of this comment)

Q. What happens if I lose my USB flash drive with my EncryptStick Vault on it?
A. First and foremost, your lost files are not accessible by anyone, and are safely and securely stored in the vault; just buy a new USB flash drive and then install and activate EncryptStick on that drive, using either your existing license (or a new one if your existing license is used up); then use the Restore Vault Data tool in the program Menu to recover the data from the last vault backup.

IMPORTANT: Proper backup procedures must be followed in order to be able to recover data; only data and files backed up can be recovered.

Q. What is a vault?
A. A vault is an encrypted folder that is created by EncryptStick and can only be viewed and accessed while running EncryptStick. A vault is used to hold/organize folders and files that are fully encrypted.

Q. Can I create a vault on my server?
A. Yes, you can create a vault on any writable media or device that you have access to from the computer you have the EncryptStick enabled USB flash drive attached to.

Q. Is there a limit to the number of vaults that I can create?
A. With the Free version of EncryptStick you can create maximum one extra vault on your PC or Mac in addition to the vault on your flash drive.
A. With the Full Version of EncryptStick there is no limit to the number of additional vaults you can create on your flash drive and your PC or Mac.

Q. How often should I backup my EncryptStick flash drive and data files?
A. We recommend that for best data protection, you should make a backup every time you add files/folders or make changes to files in your vaults;
A. It is VERY IMPORTANT to back up your flash drive vault data immediately after you change your password. Your password is linked to your vaults, and in case you have to restore data from a vault backup you will need to provide the password that was in effect at the time of the last backup; if you have never backed up the vault data, there is no way to restore any data if your current vault has become corrupted or the drive is lost or damaged beyond repair;

Q. Where are my backups located?
A. On Windows, the backups are located at: %AppData%\Encryptstick\
A. On Mac, the backups are located at either /Users/Library/Application Support/encryptstick/Backup or /Users/Documents/encryptstick/Backup, (depending on your OS X version);

Q. Having renamed an EncryptStick vault on the flash drive, is there any way of relating that renamed vault to the file name given to a vault backup?
A. Backups are done based on the hardware ID of the flash drive currently in use, and for Windows PC are located at: %AppData%\EncryptStick\. For security reasons, only the hardware ID of the USB drive is provided; the name of the vault is not revealed

EncryptStick 6.0 is a password protected, data security application, which is fully redesigned. Since the software uses a new and different encryption engine from version 5.4.x, you will need to temporarily move your data to your PC or Mac computer BEFORE downloading and installing version 6.0. After installing version 6.0, you will then migrate the files into the new EncryptStick version 6.0 vault. The data can be securely removed from the computer at that time.

Please complete the file migration and software upgrade, by following the steps below:
STEP 1 – Copy the data from EncryptStick 5.4.x to your computer as shown below:


1. Open EncryptStick 5.4.x and highlight the files you want to copy to the computer, right-click the files and select Save File(s) to…;
2. Choose a location to save the files and click “OK”;.

STEP 2 – Download and install EncryptStick 6.0
 



1. Delete Encrypt-Stick Vault
2. Delete encryptstick.app
3. Delete encryptstick.exe
4. Download and install EncryptStick 6.0

If you have lost your activation serial number, you can have it resent by entering your email address in text box below.

Step 3 – Open EncryptStick 6.0 and follow these steps to import the data you would like to encrypt
:

1. Click the Add files button on the Options Menu;
2. Browse to the temporary location, select the files you would like to import to the new vault and click Encrypt;.
3. You will see a message asking if you would like to completely remove the files from your computer. Choose Yes if you would like to securely erase the files or No if you would like the files to remain on the computer;
4. If you chose Yes a window will appear asking you to confirm if you want to permanently delete the files form your computer;
5. The files are now encrypted using EncryptStick 6.0;

Double click EncryptStick.exe to launch EncryptStick 6.0. You will see a file named “

EncryptStickVault“. This is where the encrypted database files are stored. DO NOT delete this file. Deleting this file will result in the loss of any data stored inside EncryptStick 6.0. 



You have now completed the migration and upgrade from EncryptStick 5.4.x to EncryptStick 6.0. As a final step, we strongly recommend that you back up your encrypted database to your computer.

See the link below for instructions on using the menu option for securely backing up your encrypted files.

Q. Is EncryptStick HIPAA compliant?
A. The Health Insurance Portability and Accountability Act (HIPAA) 1996, is an Act of the United States Congress that governs and regulates the collection, storage, use and destruction of individual identifiable health records. The Act mandates that certain protected health information (PHI) must be rendered “unusable, unreadable, or indecipherable” to unauthorized persons and that encryption for data ‘at-rest’ and ‘in -flight’ should be addressed.

HIPAA is administered by the U.S. Department of Health and Human Services. The DHHS does not certify public or private health care organizations, or their systems or processes, but establishes and enforces regulations and guidelines for the protection of individual identifiable healthcare data.

In the Payment Card Industry, the main concern of the Data Security Standards (DSS) is the possible breach of systems and loss of individual credit card data. Similarly, HIPPA’s most important mandate is the prevention of loss or the unintended use of individual health care data.

EncryptStick responds and conforms to the HIPAA guidelines, and the privacy laws generally, by providing data encryption functionality as a core practice in our software products. Currently this requires any protected health information contained within an EncryptStick deployment to be encrypted with industry standard encryption algorithms

EncryptStick is one of the best security controls available to protect information on a USB Flash Drive and properly used can effectively meet and exceed the data protection standards component of any HIPPAA compliance assessment . Please understand that HIPAA would still require you to report lost or stolen USB Flash Drives to the appropriate authority, even when they are encrypted. However, properly used, the data protection controls in EncrypStick will help you to mitigate the damages incurred in such situations. Further, the data backup and recovery facilities offered in most of our software can also help to prevent data loss .

Q. I have a problem installing the software. What should I do?
A. If you are unable to download the executable files, it is possible that your antivirus software or the security settings of your computer’s browser are blocking the download.
Please go to: http://encryptstick.com/download. Scroll to the bottom of the page and download the zipped versions instead.

Q. If I lose my EncryptStick flash drive, can I recover the data that was on it, or on the additional vaults I created on my computer?
A. There is a Lost Flash Drive Data Recovery Feature in the Software
In the event that you lose your Flash Drive you can only access the data in vaults on your PC/Mac if you:
1 Have made a backup of your vault (see below); Note: Only those files backed up can be recovered
2 Remember your password
3 Have purchased a full license for EncryptStick (you can purchase this after you lost your drive)
When you have inserted a new Flash Drive in the USB port, start the application from your computer and select the “lost drive recovery” function to install the software and recover the data from the backup location.

Vault Backup Procedure
To make a backup of your vault/key do the following:
1 Start EncryptStick and login
2 Click Options => Backup Vault Data
3 Select the existing backup location (default) or choose a folder where you want to save the vault
4 Click Save

Q. When I try to open the software, on login why do I get the message that I have entered a wrong password?
A. In most cases, people are unable to login because the CAP LOCK or the NUM LOCK button has been pressed either when the password was created, or when login is attempted; you may find a solution by trying various combinations.

Q. I have forgotten my password and I am unable to login; what are my options?
A. If you do not yet have important files in the vault, and can afford to lose what is currently stored, you can start over; delete the “vault” file on your USB drive, and start the application again; the program will ask you to create a new password and will create a new vault.

Q. If I need help with my Encrypt Stick where do I go?
A. You should visit our website at www.encryptstick.com and navigate to our support page. If you do not find the answer then create an on-line support ticket.

Q. Why am I having trouble encrypting large files?
A. You may encounter a problem encrypting files/folders larger than 4GB, due to the limitations imposed by the FAT32 file format inherent in most USB flash drives at the point of manufacture. We are currently working on a technical solution to resolve this hardware limitation.

Q. I have experienced a crash of EncryptStick while encrypting files?
A. Users have experienced an unexpected program interruption in certain circumstances while encrypting files. This appeared as an unpredictable result in older versions of the EncryptStick application (v. 5.4.11 and prior). Make sure you are using the most current version of the program, and if the problem still occurs, please contact support [support@encryptstick.com].

Q. What can I do to recover my vault contents if my flash drive is corrupted, and the software does not run properly?
A. You may need to contact EncryptStick Support for help, but one of the following steps may work:
i) If you have a recent backup of your flash drive data on your computer:
(a) Format the flash drive and reinstall the EncryptStick application;
(b) Follow the lost flash drive procedure during installation to recover the vault and contents;

ii) If you do not have a recent backup of the flash drive, and are unable to create a backup:
(a) Find the vault on your flash drive and copy the file to your desktop;
(b) Format the flash drive;
(c) Re-install the EncryptStick application;
(d) Rename the vault file on the flash drive;
(e) Copy the vault file from the Desktop to the flash drive

Q. I know I have entered the correct password, but when I try to login I receive an error message “Invalid Parent Path in Archive”; What do I do?
A. You may have to contact customer support by email to support@encryptstick.com; This error message is an indication that the vault index file has somehow become damaged or corrupted; if you have version 5.4.16 (or later) of the software installed, you can likely repair the file with the following steps:
i) Copy the vault file on the flash drive or hard drive and paste it to your desktop as a backup in case it is needed;
ii) With either Windows Explorer or Finder (for Mac) navigate to the directory folder that contains the encryptstick vault;
iii) Open the vault file folder and locate the file “index.dat”;
iv) Change the name of the file to “index2.dat”;
v) Close Windows Explorer (or Finder);
vi) Run the program and log in with your password;
vii) If you are able to log in, you will see the vault (on the USB or computer) with an X;
viii) Right click on the vault icon; click =>Properties=>Repair vault

If these steps are successful in repairing the index file, you will now be able to access the files in the vault. If not, please contact customer support by email to “support@encryptstick.com” for assistance.

Q. How does “Synchronization” work in EncryptStick?
A. When you use the Synchronization feature on the Menu bar of the program, you are “syncing” an encrypted folder (in a “vault”) with a peer folder at some other location on your computer or network. This is a bi-directional process, and the “target” files to be synced in either folder are the older versions.

Q. How do I start to use Syncing?
A. Please follow the steps below:

i) » Open the vault and select the folder you want to sync across other devices
ii) » On the Menu bar click: TOOLS=>ADD SYNC PEER;
iii) » A window will open; navigate to the drive available and choose the folder you want to have as the sync peer; Make sure that neither your vault folder nor the peer folder are empty; Note: If you remove a file from the vault folder or the peer folder and subsequently perform a synchronization, you will be warned about the file being deleted, and be given a choice whether to delete it completely or not.
iv) » Click on “Select Folder”; the initial syncing will now be performed;
v) » Thereafter, you will be advised by a red overlay on the sync button on the Menu bar of the number of files that have been changed and need to be synced;

Q. How do I “unsync” a peer folder?
A. Follow these steps to remove a Syncing peer:

i) » select the vault icon or open the vault;
ii) » Right mouse click on the vault icon or in the open vault; click PROPERTIES=>SYNCHRONIZATION;
iii) » Click on the peer folder to be removed from the list of sync peers and click the minus key (-);
iv » On this open window, you can also click on the plus sign (+) to add peer folders;

Q: On the Menu Bar, what is “Versioning”?
A: Versioning is an advanced backup feature in EncryptStick; to activate Versioning it is necessary to make a first backup of the files in the vault on the flash drive or other external storage device, or the computer; files in any backed up vault are then available for versioning;

Q: How does Versioning work?
A: After Versioning is active, any file that is updated to a vault will have the previous version stored in a subfolder under a folder named .TRASHBIN on the subject drive; currently there are a maximum of 5 previous versions stored in separate subfolders;

Q: If space on my flash drive or computer is a problem, can Versioning be disabled, or can I remove older versions of files?
A: At present, Versioning cannot be disabled, however you can remove the older file versions from storage on a drive; for example, if you delete subfolder 5 from the .TRASHBIN folder, the oldest version of files will be removed from storage.

– EncryptStick 6.0 offers security, privacy and data management, with the following features and functions:
– Use a single license to install and activate the software on any combination of 3 computers and USB drives and other storage devices;
– Select your preferred encryption strength for new storage vault(s); (128, 256, 512-bits AES)
– Synchronize files and folders between a vault and any computer or other storage device;
– Keep up to 5 previous versions of files, for reference or recovery;
– Securely back up and restore vault data (and keep up to 5 backups);
– Mount and display vaults as Drive Letters in Windows, or as Favourites in Windows Explorer;
– Tool to repair a damaged vault folder;

June 12th, 2015

IMPORTANT NOTICE. PLEASE READ CAREFULLY BEFORE PLACING YOUR ORDER AND BEFORE SUBMITTING ANY PERSONAL INFORMATION VIA THIS WEBSITE. By using this Website, placing an order with Fanfiber on this Website or through other means, clicking the “buy” button, or checking the terms and conditions box, you agree to the Fanfiber Terms and Conditions set forth below, including, without limitation, the Fanfiber Privacy Policy.

1. Scope

1.1 Fanfiber Merchandise BV or any of their affiliates (each “Fanfiber,” “We,” “Us” or “Our”) provides ecommerce solutions for the electronic distribution of software and services, including, without limitation, purchases for licenses of software and digital content, such as download links, license keys, electronic codes, software as a service, subscriptions, eBooks and back-up media products (the “Products”), thereby enabling manufacturers, distributors, owners, software and shareware authors, and others worldwide to sell or license their Products online via Fanfiber.

1.2 These Fanfiber Terms and Conditions, including, without limitation, the Fanfiber Privacy Policy, as amended from time to time, are collectively known as the “Agreement.” The Agreement applies to all purchases of Products made or confirmed through this website and/or through Our mobile app (individually and collectively, the “Website”) or made or confirmed through other mutually agreed upon means. You understand and agree that this Agreement is enforceable against you and any entity with which you are employed or affiliated and on whose behalf the Products are used. If you are entering into this Agreement on behalf of yourself and such entity, you represent that you have the authority to bind the entity to this Agreement. The terms “You” and “Your” refer to you, individually, and to each such entity. You hereby represent and warrant that You have CAREFULLY read and understood this Agreement, that You are of legal age under the laws of Your country (e.g., eighteen years of age or older in the European Union and United States), and that You accept this Agreement freely, voluntarily, and with full knowledge and understanding of its terms and conditions.

1.3 The Fanfiber Privacy Policy is part of this Agreement.

2. Order

2.1 Fanfiber cannot guarantee that the Products are in stock. Fanfiber reserves the right to reject Your submission of an order to purchase Products (“Order”) at any time and without any liability to Fanfiber if, in Fanfiber’s sole discretion, it is unable to process or fulfill Your Order. Fanfiber shall have this right of rejection even if You should receive a notice via the Website that the Order was successfully submitted or completed (or similar language).

2.2 Promptly following any rejection by Fanfiber of Your Order, Fanfiber will refund any prior payments that You have made for the Products included in that Order.

2.3 You confirm that all information provided by You when placing an Order is complete, accurate and up-to-date so as to allow Fanfiber to fulfill Your Order, and You will promptly update such information to keep it complete and accurate.

2.4 If You provide any information that is untrue, inaccurate, or incomplete, or if Fanfiber has reason to believe that the information You provided is untrue, inaccurate, or incomplete, Fanfiber may: (a) suspend or terminate Your account; (b) if permitted by applicable law, use electronic self-help means to terminate Your ability to access the Products; and/or (c) terminate this Agreement.

2.5 You consent to the use of electronic communications in transacting business with Fanfiber, including, without limitation, the electronic delivery of notices and other documents to You. If at any time You would like to cease doing business electronically with Fanfiber, You will need to provide Fanfiber with written notice of Your withdrawal of Your consent to do business electronically, which will then terminate this consent. Thereafter, You shall not use this Website to place any Orders, and any notices and documents from Fanfiber will be provided to You on paper.

3. Price and Payment

3.1 Prices are as specified on the Website; however, Fanfiber reserves the right to adjust prices in its sole discretion due to increases in costs (including, without limitation, delivery costs or costs of any materials), the increase or imposition of any tax, duty or other levy, any variation in exchange rates, or any programming, data or other errors. Prices for the Products are exclusive of shipping, handling, duties, and taxes, all of which shall be paid by You.

3.2 Prior to Product delivery, Fanfiber will notify You in writing via email of any price increases (a “Notification Email”). The Notification Email will be sent to You at the email address that We have in Our records for You. By no later than the deadline set forth in the Notification Email, You may cancel Your Order for the Product for which the price was increased (a) via Fanfiber myAccount or (b) by sending a reply email to the Notification Email. If You do not so cancel Your Order within said deadline, You accept the new prices and conditions for the Product as set forth in the Notification Email.

3.3 You shall make payment for Your Order prior to Product delivery and by one of the methods that are indicated on the Website (or by such other method as may be mutually agreed upon in writing by You and Fanfiber). When You place Your Order, Fanfiber will charge the credit or debit card that You provided to Fanfiber. If You do not pay applicable taxes to Fanfiber for the Product, You must report and pay any applicable taxes to the appropriate governmental agencies.

3.4 Fanfiber reserves the right to verify Your credit or debit card payments. In case of any non-payment to Fanfiber following Product delivery, Fanfiber may, without notification to You, transmit claims to the parties for which Fanfiber acted as a reseller (the “Vendor”), and the Vendor or Fanfiber shall have the right to repossess and resell such Products, and You hereby grant Fanfiber, the Vendor, and their designated agents all rights available under applicable law, including, without limitation, the right to use electronic self-help means to terminate Your ability to access the Products, or otherwise repossess or reclaim the Products from You.

3.5 As between You and Fanfiber, You shall be responsible for any fraudulent or unauthorized transactions made through the Website, including, without limitation, using Your account credentials, credit card or debit card.

4. Delivery; Risk of Loss; Title

4.1 All delivery dates (whether provided on the Website, in an Order confirmation, or elsewhere) are estimates only and not a guarantee that any the Products will be delivered by a given date.

4.2 Delivery will be made to the address You provided to Fanfiber for Your Order. You must immediately notify Fanfiber via of any errors or omissions in the Fanfiber Order confirmation notice at the Website or in the Fanfiber payment notification that is sent to You at the email address that We have in Our records for You. Fanfiber reserves the right, in its sole discretion, to impose additional charges for any adjustments You make to an Order (e.g., delivery address) after You submit an Order.

4.3 All risk of loss for the Products shall pass to You upon delivery of the Products to the location specified in Your Order (even if no signature is required for delivery). For the avoidance of doubt, the delivery of downloaded Products occurs when the Products are downloaded. If You should refuse or fail to take delivery of the Products, all risk of loss for the Products will thereupon pass to You and, upon the demand of Fanfiber, You shall pay Fanfiber for the Products plus any additional amounts incurred by Fanfiber as a result of Your refusal or failure to take delivery of the Products, including, without limitation, attempting delivery of the Products by any reasonable means, or storing the Products. Fanfiber will be entitled to dispose of the Products in such manner as it sees fit if You have not taken delivery of the Products within thirty (30) days after (a) the scheduled date of delivery or (b) the date on which delivery was first attempted, whichever is later.

4.4 Except as Clause 3.2 or 12.1 may apply to Your Order, or as described by Fanfiber in the Order form for Your Order, You are not entitled to revoke or cancel in whole or in part any Order.

4.5 Title to the Products (or, if licensed, Your copy of the Products) will pass to You when Fanfiber receives payment in full for the Products (including, without limitation, any interest and other amounts due for the Products).

4.6 Unless and only to the extent permitted by the EULA or applicable law, if You are a consumer, You shall not resell the Products until after title therein has passed to You.

5. Conditions for the Products

5.1 The Products delivered by Fanfiber are subject to the terms and conditions of this Agreement and the terms and conditions of an end user license agreement or other agreement from the Vendor of the Products (collectively, the “EULA”). If You do not agree to the EULA, You are not authorized to use the Product and shall immediately notify Fanfiber. Unless otherwise expressly agreed in writing by the Vendor, the Products are licensed and not sold to You, irrespective of any use of the words “purchase”, “sale,” “reseller” or similar terms in this Agreement or at the Website. Unless and only to the extent permitted by the EULA or applicable law, You represent and warrant that You shall use the Products in accordance with the EULA and will not use the Products for any unlawful purpose. In addition to and without limiting the foregoing, You shall:

5.1.1akeep the Products in confidence and not disclose or make them available to any third party;

5.1.2 not rent, lease, loan, license, sublicense, distribute, make available, transfer, assign, sell, reproduce, adapt, translate, disclose, display, publish, exploit for commercial purposes, or modify the Products, or any components thereof;

5.1.3 use the Products solely for internal business purposes and not in the operation of a service bureau or shared services environment;

5.1.4 not create derivative works based on the Products or any components thereof, or combine the Products with any other software;

5.1.5 not remove, obscure, or alter the copyright notices, trademarks, or other proprietary rights notices that appear in the Products;

5.1.6 obtain, at Your own cost and expense, all software and equipment necessary to use the Products;

5.1.7 obtain, at Your own expense, all licenses and authorizations required for the acquisition, delivery or use of the Products; upon Fanfiber’s request, You will provide Fanfiber with evidence of such licenses or authorizations; and You will be liable to Fanfiber for all expenses or charges incurred by Fanfiber as a result of Your failure to obtain such licenses or authorizations;

5.1.8 not reverse engineer, decompile, reverse assemble, or attempt in any manner to discover the source code of the Products;

5.1.9 have no right, title or interest in any of the intellectual property in or associated with the Products or the Website, including, without limitation, patent, copyright, trademark, trade secret, know-how, ideas, technical information, user interfaces, processes, “look and feel,” improvements and modifications (collectively “IP Rights”), and You acknowledge and agree that Fanfiber or the Vendors retain all of the IP Rights;

5.1.10 not export or re-export the Products; and

5.1.11 comply with all laws, rules and regulations applicable to the Products, including, without limitation, the restrictions, controls, customs duties, laws, rules and regulations of the territory to where delivery of the Products was ordered, or the territory where the Products are used.

5.2 Subject to Clause 11 (Inspection; Complaints), Clause 12 (Consumer Revocation of an Order) and Clause 13 (Refunds) of this Agreement, the remedies set forth in the EULA shall be Your sole and exclusive remedies with regard to the Products.

6. Automatic Renewal

With respect to certain of the Products, We may provide You with an option to automatically renew the Product license or subscription. If You elect automatic renewal, each renewal term for the Products will be equal in duration to the initial term for such Products. At any time during a renewal term, You may elect to not renew the Product license or subscription for the forthcoming renewal term, in which case this Agreement with regard to such non-renewed Products shall be terminated upon the expiration of the then-current renewal term. Upon any termination of this Agreement, You shall uninstall and destroy all copies of the Products and discontinue all use of the Products, unless and only to the extent You are permitted by the EULA or applicable law to retain copies of the Products.

7. Feedback

From time to time, Fanfiber or a third party engaged by Fanfiber may request feedback and other information from You about such topics as the Products or Your experiences with the Products (“Feedback”). Providing Fanfiber with Feedback is optional. By providing Feedback to Fanfiber, You grant Fanfiber a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, transferable and fully sublicensable right to use the Feedback for any lawful purpose, including, without limitation, the right to reproduce, adapt, publish, translate, distribute, and display all or parts of the Feedback in any medium whatsoever along with Your first name and last initial, and local geographic area, as determined by Fanfiber in its sole discretion. Fanfiber may also use the Feedback in anonymous and aggregate reviews.

8. Warranty Disclaimer

AS BETWEEN YOU AND FANFIBER, THE PRODUCTS ARE DELIVERED “AS IS” AND YOU USE THE PRODUCTS AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. FANFIBER DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR GUARANTEES OF ANY KIND WHATSOEVER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FANFIBER HEREBY DISCLAIMS, AND YOU HEREBY WAIVE, ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT, OR ANY WARRANTY THAT MAY ARISE BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE OF THIS AGREEMENT.

9. Limitation of Liability; Indemnification; Release

9.1 IN NO EVENT SHALL FANFIBER OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, PUNITIVE, EXEMPLARY, DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF REVENUE OR PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA) ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SUBJECT MATTER HEREOF EVEN IF FANFIBER HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, IF FANFIBER SHOULD BE HELD LIABLE FOR ANY DAMAGES NOTWITHSTANDING THE TERMS AND CONDITIONS OF THIS AGREEMENT, THE ENTIRE LIABILITY OF FANFIBER (INCLUDING ITS AFFILIATES) WITH RESPECT TO ITS OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE, FOR ANY REASON AND UPON ANY CAUSE OF ACTION, REGARDLESS OF THE NUMBER OF ACTIONS OR NUMBER OF LICENSED COPIES OF THE PRODUCTS (AND WHETHER BASED IN CONTRACT, STRICT LIABILITY, NEGLIGENCE OR OTHERWISE) SHALL NOT EXCEED, IN THE AGGREGATE, ONE HUNDRED DOLLARS ($100.00 USD). NO CAUSE OF ACTION WHICH ACCRUED MORE THAN ONE (1) YEAR PRIOR TO THE FILING OF A SUIT ALLEGING SUCH CAUSE OF ACTION MAY BE ASSERTED AGAINST FANFIBER OR ITS AFFILIATES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO CERTAIN OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. NO OTHER LIMITATION CONTAINED IN THIS AGREEMENT SHALL LIMIT FANFIBER’S LIABILITY TO YOU, TO THE EXTENT SUCH LIMITATION IS PROHIBITED BY APPLICABLE LAW. THE LIMITATIONS OF LIABILITY IN THIS AGREEMENT SHALL SURVIVE EVEN IF ANY EXCLUSIVE OR LIMITED REMEDIES PROVIDED IN THIS AGREEMENT SHOULD FAIL OF THEIR ESSENTIAL PURPOSE.

9.2 You shall indemnify, defend and hold harmless Fanfiber and its affiliates, and each of their officers, directors, shareholders, agents, representatives, licensees and employees (each, an “Indemnified Party”), from and against any and all claims, losses, liabilities, damages, actions, lawsuits and other proceedings, judgments and awards, and costs and expenses (including, without limitation, court costs and reasonable attorneys’ and consultancy fees), arising directly or indirectly, in whole or in part, out of: (a) any breach or threatened breach of this Agreement by You; (b) Your use of the Products; or (c) Your negligence, gross negligence or willful misconduct. An Indemnified Party may participate in the defense by counsel of its own choosing, at its own cost and expense. You shall not settle any claim that adversely affects an Indemnified Party or imposes any obligation or liability on an Indemnified Party without the Indemnified Party’s prior written consent.

9.3 TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE EACH INDEMNIFIED PARTY FROM ALL DAMAGES (WHETHER DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE), LOSSES, LIABILITIES, COSTS AND EXPENSES OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN CONNECTION WITH DISPUTES BETWEEN YOU AND THIRD PARTIES (INCLUDING VENDORS) CONCERNING THE PRODUCTS, THE WEBSITE OR THIS AGREEMENT. IN CONNECTION WITH THE FOREGOING RELEASE, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE 1542 (AND ANY OTHER APPLICABLE LAW OR STATUTE) WHICH SUBSTANTIALLY STATES:

“A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.”

10. Termination

10.1 In addition to and not in lieu of Fanfiber’s other rights, Fanfiber may, upon written notice to You via email, suspend or cancel Your Order for delivery of the Products, use electronic self-help means to terminate Your ability to access the Products (if permitted by applicable law), or terminate this Agreement, if:

10.1.1 any step, process, application, filing in court, order, proceeding, notice or appointment is taken or made by or in respect of You for a moratorium, composition, compromise or arrangement with creditors, administration, liquidation, dissolution, receivership (administrative or otherwise), distress or execution;

10.1.2 You become insolvent or We deem You unable to pay Your debts as they come due;

10.1.3 anything similar to the foregoing occurs; or

10.1.4 You fail to comply with any terms and conditions of this Agreement or the EULA.

10.2 This Clause 10.2 and the following provisions will survive any termination of the Agreement: Clauses 1 (Scope), 5 (Conditions for the Products), the last sentence of Clause 6 (Automatic Renewal), 8 (Warranty Disclaimer), 9 (Limitation of Liability; Indemnification; Release), 14 (Notices), 15 (Governing Law), 16 (Disputes) and 18 (General). In addition, any provisions which by their nature contemplate effectiveness beyond the termination of this Agreement shall survive any such termination. Fanfiber’s remedies under this Agreement are cumulative and not exclusive and are in addition to all remedies available at law or in equity.

11. Inspection; Complaints

11.1 Upon delivery of the Products, You should inspect the Products and verify that the Products as delivered are in accordance with Your Order, including, without limitation, verifying that no items are missing from Your Order.

11.2 Within fifteen (15) days after the Products are delivered, You must provide written notice to Fanfiber if any of the Products as delivered are not in accordance with Your Order. Such written notice shall be sent by You to Fanfiber as specified in Clause 14 (Notices). If delivery of such Products was made by the Vendor of the Products, You must also, within said fifteen (15) days, provide written notice to that party in accordance with the terms of the EULA.

12. Consumer Revocation of an Order

12.1 IF YOU ARE A CONSUMER PURSUANT TO THE APPLICABLE LAW OF THIS AGREEMENT AS IT PERTAINS TO YOU AND YOUR ORDER, THEN IN ADDITION TO AND NOT IN LIEU OF YOUR OTHER RIGHTS UNDER THIS AGREEMENT, YOU WILL HAVE A PERIOD OF FIFTEEN (15) DAYS AFTER DELIVERY OF THE PRODUCTS DURING WHICH YOU MAY CANCEL YOUR ORDER, IN WHOLE OR IN PART, FOR ANY REASON BY SENDING WRITTEN NOTICE TO FANFIBER AS SPECIFIED IN CLAUSE 14 (NOTICES). NOTWITHSTANDING ANYTHING TO THE CONTRARY, SAID RIGHT OF CANCELLATION SHALL NOT APPLY IF YOU HAVE BROKEN THE SEAL OF THE PRODUCT; DOWNLOADED THE PRODUCT; OR THE NATURE OF THE PRODUCT IS SUCH THAT A RETURN IS NOT FEASIBLE, WHICH FEASIBILITY SHALL BE AS DETERMINED BY FANFIBER IN ITS SOLE DISCRETION (E.G., PRODUCT WAS CUSTOMIZED FOR YOU).

12.2 If You exercise Your right of cancellation pursuant to Clause 12.1, You shall, within the same period of fifteen (15) days set forth in Clause 12.1, return the relevant Products to Fanfiber and Fanfiber will thereafter refund any prior payments that You made for such returned Products. Return shipping of the relevant Products will be at Your own expense; however, Fanfiber will bear the return shipping expense if such Products are being returned because such Products, as delivered, are not in accordance with the Order. Any return of the relevant Products by You shall be made to the mailing address specified by Fanfiber in the delivery details that accompanied the Products.

12.3 If (a) You do not exercise Your right of cancellation pursuant to Clause 12.1 and return the Products pursuant to Clause 12.2; or (b) You exercise Your right of cancellation pursuant to Clause 12.1 but the Products as received by Fanfiber were damaged after they were delivered to You, Your Order shall not be deemed cancelled and You shall pay Fanfiber in full for the Products within thirty (30) days after You provided Fanfiber with Your written notice of cancellation pursuant to Clause 12.1.

13. Refunds

13.1 All sales are final.

14. Notices

14.1 Any notice to Fanfiber that is required or permitted by this Agreement shall be in writing and shall be deemed given: (a) if sent by mail to the applicable Fanfiber office identified in the “Contact Us” section of the Website, five (5) Business Days after deposit in the mail, postage prepaid; (b) if sent by fax to the fax number identified in the “Contact Us” section of the Website, upon Your receipt of electronic confirmation thereof; (c) if sent by email to info@fanfiber.com, upon Fanfiber’s receipt of the email; or (d) if sent by next day delivery service to the address identified in the “Contact Us” section of the Website, upon such delivery.

14.2 Any notice to You that is required by this Agreement shall be in writing and shall be deemed given: (a) if sent by email to the email address that We have in Our records for You, upon the earlier of Your receipt of the email, or two (2) Business Days after We sent the email (provided that We did not receive a message indicating that the delivery of the email was unsuccessful); (b) if sent by mail to mailing address that We have in Our records for You, five (5) Business Days after deposit in the mail, postage prepaid; (c) if sent by fax to the fax number We have in Our records for You, upon Our receipt of electronic confirmation thereof; or (d) if sent by next day delivery service to the address We have in Our records for You, upon such delivery.

14.3 You may submit any consumer complaints concerning Fanfiber to info@fanfiber.com, or by mail to the applicable Fanfiber office identified in the “Contact Us” section of the Website.

15. Governing Law

15.1 With regard to the Products You purchased from Fanfiber:

15.1.1 this Agreement shall be governed by, construed and enforced in accordance with the laws of The Netherlands, without giving effect to The Netherlands’ conflict of laws provisions, and the application to this Agreement of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded;

15.1.2 subject to Clause 16 (Disputes), the exclusive jurisdiction and venue for all legal actions arising out of this Agreement shall be in an appropriate court sitting in Amsterdam, The Netherlands, and You hereby consent to the exclusive jurisdiction of such court;

15.1.3 You and Fanfiber Merchandise BV expressly waive any rights to contest the jurisdiction, venue or convenience of any such court sitting in Amsterdam, The Netherlands; and

15.1.4 the application of Sections 6:227b, 6:227c, and Section 7:16 up to and including Section 7:24 of the Dutch Civil Code is expressly excluded with respect to non-consumer purchases.

15.2 You agree and acknowledge that any breach or threatened breach by You of this Agreement may cause Fanfiber irreparable injury for which the recovery of money damages would be inadequate. Therefore, in addition to any other remedies that may be available at law, in equity, or otherwise, Fanfiber shall be entitled to obtain injunctive relief against the breach or threatened breach of this Agreement, without the necessity of proving actual damages, or posting a bond, even if otherwise normally required.

16. Disputes

16.1 With the exception of injunctive relief (which either party may seek as they deem necessary to avoid irreparable damage or preserve the status quo), any dispute between the parties arising out of or related to this Agreement shall be resolved as follows:

16.1.1 Upon the written request of either party, each party will appoint a designated representative whose task it will be to meet for the purpose of resolving such dispute. Each designated representative shall have the authority to reach a binding resolution of the dispute through amiable discussions, the exchange of documents, and/or meetings. The designated representatives shall negotiate in good faith in an effort to resolve the dispute without the necessity of any formal proceeding relating thereto.

16.1.2 All disputes that have not been resolved by the designated representatives within thirty (30) days after said initial written request by one of the parties to appoint a designated representative, shall be resolved by (a) the courts specified in Clause 15.1 with regard to the Products You purchased from Fanfiber Inc., upon the filing of an action by either party with said courts; and (b) the courts specified in Clause 15.2 with regard to the Products You purchased from Fanfiber Merchandise B.V., upon the filing of an action by either party with said courts.

16.2 Notwithstanding any terms and conditions of this Agreement to the contrary, the prevailing party in any proceeding arising out of or related to this Agreement shall be entitled to recover its reasonable expenses and costs, including outside and in-house attorneys’ fees, from the other party.

17. U.S. Government End Users/Restricted Rights

The Product is a “commercial item,” as that term is defined in 48 C.F.R. § 2.101, consisting of “commercial computer software” and “commercial computer software documentation,” as such terms are used in 48 C.F.R. § 12.212 or 48 C.F.R. §§ 227.7202-1 through § 227.7202-4, as applicable. Consistent with 48 C.F.R. § 12.212 or 48 C.F.R. §§ 227.7202-1 through 227.7202-4, as applicable, the Product is being licensed to all end users of the U.S. Government or any of its agencies as commercial items only and with only those rights as are granted to all other end users pursuant to the terms and conditions of this Agreement and the EULA. Product manufacturer is as stated in the Order confirmation or EULA.

18. General

18.1 Fanfiber’s failure or delay in the performance of any of its obligations under this Agreement shall be excused to the extent and for the duration that such failure or delay is occasioned by a force majeure event which shall include, without limitation, acts of God, acts of war, earthquakes, fires, floods, terrorism, riots, civil disorders, rebellions, labor disputes, or any circumstances beyond Fanfiber’s reasonable control.

18.2 In the event of invalidity of any provision of this Agreement, the parties agree that such invalidity shall not affect the validity of the remaining portions of this Agreement, which shall remain in full force and effect. Your Order and this Agreement set forth the entire understanding between You and Fanfiber relating to the subject matter of Your Order and this Agreement, and supersede all prior or contemporaneous negotiations, understandings, agreements, proposals and representations, written or oral, between the parties related to Your Order and this Agreement. In the event of a conflict among the terms and conditions of this Agreement and the terms and conditions of any Order, the terms and conditions of this Agreement shall prevail. You agree that the terms and conditions of any purchase order, shrinkwrap, clickwrap, browse-wrap or other documents (even if accepted by Fanfiber) used by You in connection with the Products or this Agreement shall be for administrative purposes only and shall have no legal force or effect, notwithstanding any language to the contrary in any such documents.

18.3 Fanfiber reserves the right to change this Agreement at any time by posting notice of the changes on the Website. You will be deemed to have been made aware of, and will be subject to, the changes to this Agreement after such notice has been posted. Your continued use of the Products, the Website, or any materials or services accessible through the Website, shall constitute Your acceptance of the changes. If You do not agree to the changes, Your sole remedy shall be to discontinue use of the Products and not place new Orders for Products. No delay or failure by Fanfiber in exercising or enforcing any of its rights or remedies under this Agreement, in whole or in part, and no course of dealing or performance, shall constitute a waiver by Fanfiber of any provision of this Agreement.

18.4 Your Order and this Agreement are personal to You. You shall not assign Your rights or delegate Your obligations under this Agreement, in whole or in part, without the prior written consent of Fanfiber. Any attempted assignment or delegation by You shall be voidable ab initio by Fanfiber. This Agreement shall be binding on and inure to the benefit of the parties and their respective successors and permitted assigns.

18.5 This Agreement shall not be construed as creating any agency, partnership or joint venture between Fanfiber and You.

18.6 The headings contained in this Agreement are intended solely for convenience of reference and are not intended to be part of or affect the meaning or interpretation of this Agreement. The words “shall,” “agree” and “will” are mandatory, the word “may” is permissive, the word “or” is not exclusive, and the singular includes the plural and vice versa. “Business Day” shall mean Monday through Friday, excluding New Year’s Day, Christmas Day, and other Fanfiber holidays. All time period references in the Agreement to “days” other than “Business Days” shall be deemed to refer to calendar days. All references to “days” or “Business Days” shall mean consecutive days or Business Days. This Agreement is executed in the English language. In the event this Agreement is translated into another language, and any inconsistency or discrepancy in meaning or interpretation results therefrom, the English language version shall prevail and control.

ENC Security Systems LLC (ENC) Privacy Policy

As a company in the business of developing and marketing security software, we emphasize protection of our customers privacy. This document sets out our policies concerning the information we collect from our customers, and what we do with it.

What information do we gather from you?

We collect information from you when you fill out a product order form on our site, when you register a license for use of our software, when you create an account with us, or when you respond to a survey or to a request for feedback on your product experience. We never gather any credit card data or other financial information, and you can visit and explore our site anonymously.

The personal information we keep is limited to: Name, e-mail address, phone number and physical location. In our product database we keep your EncryptStick license serial code and registration number, and the hardware ID of each storage device you activate.

ENC does not have access to your EncryptStick-enabled computers or storage devices. We do not keep the password you use to open the EncryptStick software program and access your encrypted data, and we are unable to help you retrieve a forgotten password.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• to improve customer support and service (your information helps us to effectively respond to your service requests and support needs);

• to update and maintain information required in our software license database;

• to improve both our product functionality and the content or layout of our website, based on the information and feedback we receive from you;

• on written request by email, we provide customers with their personal identification information and any personalized information maintained in our database, such as product license serial number. Customers can request correction of inaccurate contact information.

How do we protect your information?

We implement a variety of security measures to maintain the safety and integrity of your personal information, while stored in our server, and whenever you enter, submit or access your account. We offer the use of a secure server on login. All supplied login data is transmitted via Secure Socket Layer(SSL) technology and is stored in encrypted format in our database.

Do we use Cookies?

Cookies are small files that a site or its Service Provider transfers to your computer’s hard drive through your web browser, which enable the site to recognize your browser and capture and remember certain information. We use cookies to understand and store some of your browsing preferences, and compile aggregate data from site traffic and site interaction, so that we can offer better tools and site experiences to future visitors.

In addition, we may contract with third party service providers to help us better understand the visitors to our site. The use of this “cookie” information by these service providers is limited to helping us conduct and improve our business.

You have the option of changing the settings of your computer and browser to either warn you when a cookie is being sent, or turn off cookies completely. As with most websites, when cookies are turned off some parts of the website may not function normally.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information. This does not include trusted third parties who may assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep such information confidential. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other purposes.
If you feel that this site is not following its stated information and privacy policies, you may contact us at Keizergracht 784, 1017EC, Amsterdam, Netherlands. You can also send email to support@encryptstick.com..

Still Stuck?

If you require any further assistance please contact us at support@encryptstick.com. We will be happy to help resolve any issues you are encountering.

Please allow up to 24 hours for a response.